Operations Director

Summary

Join EcoVadis as their experienced and dynamic Operations Director for the EVS department! You will drive operational excellence, enhance productivity, and lead change management initiatives. This pivotal role ensures operations align with strategic goals and deliver outstanding results for clients. You will oversee a BI expert and a Salesforce expert. The position requires strong leadership, analytical, and communication skills, along with a proven track record in operations management. Based in Barcelona, this role offers a competitive compensation package and numerous benefits.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field
• 10+ years of experience in operations management, with a proven track record of driving operational excellence and productivity improvements
• Strong leadership skills with the ability to manage, motivate, and develop a diverse team
• Excellent change management skills, with experience leading large-scale transformation initiatives
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels

Responsibilities

• Ensure the business continuity of EVS Services
• Oversee Capacity planning for all activities in the Evaluations Services (Ratings, IQ) and support budget planning to optimize resource capabilities and support the company’s ambitious growth objectives
• Manage capacity according to actual workload and inflow to ensure timely delivery of services
• Develop and implement strategies to enhance operational efficiency and effectiveness across the EVS department
• Utilize data-driven approach to establish metrics that ensure high-quality service delivery, productivity gains and continuous improvement
• Lead process optimization initiatives to streamline workflows, eliminate inefficiencies and drive productivity improvements
• Foster a culture of accountability and continuous improvement within the team
• Monitor EVS risks and mitigation plan
• Lead change management efforts to support the implementation of new processes, technologies, and strategies across EVS
• Provide training and support to the team to facilitate smooth transitions and adoption of new practices
• Build and maintain a high-performing team by recruiting, training, and mentoring team members
• Create a positive and inclusive work environment that encourages collaboration and innovation
• Set clear goals and expectations, providing regular feedback and performance evaluations
• Collaborate with cross-functional teams to ensure alignment of operations with organizational goals
• Serve as a key point of contact for internal and external stakeholders, addressing concerns and providing updates on operational initiatives

Preferred Qualifications

• Master’s degree
• Experience managing BI and Salesforce functions
• Experience in a sustainability or environmental solutions company

Benefits

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Hybrid work organization (from the office or from home)
• Remote work from abroad policy
• Meals and Transportation Vouchers (Cobee card)
• Dental Benefits
• Life & Accident Insurance + Private Health Insurance
• Paid employee volunteer day
• Paid moving day (1/year)
• Time off: 1 Community Service Day + 1 Personal Day
• Summer Hours in July and August (36 hours per week)
• Hybrid Monthly Allowance for electricity and Internet