Senior Director, Operations

Summary

Join Point's dynamic team as a strategic leader heading our HEI Originations team in the U.S.! You will oversee Underwriting, Processing, Closing, and Funding operations, driving operational excellence and establishing superior customer experience standards. Collaborate with cross-functional teams to implement process improvements and leverage your expertise in credit and asset valuation, mortgage operations, and title curative processes. As a leader, you'll foster a high-performing team culture. This role requires a strong background in financial services and proven leadership experience. Point offers a comprehensive benefits package including generous health benefits, unlimited paid time off, flexible remote work options, and fully paid parental leave.

Requirements

• College degree in a related field
• 5+ years in senior leadership roles, managing execution and supporting strategy
• Strong knowledge of business and operational analytics with the ability to derive insights from data
• Experience in a fast-paced startup environment
• Background in financial services or fintech industries
• Practical experience applying Lean/Six Sigma methodologies
• Expertise in underwriting and title curative processes within the mortgage or real estate industry

Responsibilities

• Lead the HEI originations team in the US that consists of Underwriting, Processing, Closing, and Funding teams
• Deliver world class operational performance optimizing for effectiveness and efficiency
• Establish customer experience standards that create market differentiation
• Drive/support process improvements across the originations workflow in partnership with Product, Biz Ops, and vendors
• Coach, recognize, and mentor the team to create a “play hard, collaborate well, and have fun environment”
• Support Point’s strategic objectives through operational expertise in credit/asset valuation, mortgage, and the title curative fields

Preferred Qualifications

• MBA or Master’s degree
• Familiarity with BI tools such as Sigma and Tableau
• Consulting and project management experience

Benefits

• Generous health benefits: medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA)
• Unlimited paid time off and 10 company holidays
• Flexible remote & onsite work options
• Fully paid parental leave: Point will true-up wages from state-applicable PFL earnings so that the employee’s total gross pay will be equivalent to 100% of their regular base pay, as well as two weeks of fully paid leave to be available after exhaustion of state PFL. For employees in states without Paid Family Leave, Point will provide up to 8 weeks of paid parental leave. In addition, all employees will receive 4 weeks of fully paid transition time. For four weeks after returning from parental leave, and following the use of all other paid leave benefits, you may work part-time, meaning two or three days per week, and receive 100% of regular base pay
• 401K retirement plans, guaranteed life insurance and short- and long-term disability coverage. Full-time employees have the opportunity to take ownership in the company through equity options
• Monthly stipends for internet, mobile plans, and a one-time home office reimbursement