Operations Engineer

Summary

Join Stripe's Core Applications team as a SaaS Operations Engineer and play a critical role in maintaining and improving the company's third-party applications. You will act as a service owner for multiple company-wide SaaS applications, integrating them with Stripe's technology stack and optimizing for security, scalability, and user experience. This role involves collaborating with various teams, leading projects, participating in on-call rotations, and mentoring others. You will also be responsible for communicating new features and gathering user feedback to inform strategic roadmaps. The ideal candidate possesses strong technical skills, excellent communication abilities, and a user-focused approach.

Requirements

• 5+ years of relevant technical experience in system administration or engineering
• Expertise managing Google Workspace and other enterprise productivity applications  (e.g., Slack / Zoom / Jira / Confluence)
• Strong organizational and task management skills
• Excellent communication and collaboration skills, both written and verbal
• An empathetic, humble, and user-focused demeanor
• Ability to plan, manage, code, and support multiple, concurrent projects and initiatives
• Comfort working in a fast paced and rapidly changing environment
• Proficient in either Python, Javascript or Go

Responsibilities

• Act as a final escalation point from Helpdesk agents for issues with CoreApps owned systems
• Integrate (and support efforts to integrate) SaaS applications with other parts of Stripe’s corporate technology stack
• Partner with teams across Stripe to transition ownership of SaaS applications into the Corporate Technology organization
• Lead projects to audit and optimize our SaaS portfolio, focusing on improvements to security, permissions, automation, scalability, end-user experience, and license usage
• Participate in renewal conversations with our vendor partners
• Develop programs or processes to communicate and drive adoption of new product features company-wide
• Participate in regular interviews with our user population to understand pain points, and use their feedback as an input into our strategic roadmap
• Design creative solutions, advocate for best practices, and lead by example as a service owner as Stripe evolves and scales in complexity
• Help grow and mentor others in the corporate technology organization
• Participate in an on-call rotation

Preferred Qualifications

• Experience working with REST API endpoints using various authentication methods (OAuth, JWT, API keys/secrets, Basic auth, etc.)
• Expertise with Workplace Management applications (e.g., Envoy, Robin, Zoom, etc.)
• Google or Slack Admin and / or Developer Certification
• Experience with GCP and / or Azure