Sales Engineering Operations Specialist

Summary

Join Magnet Forensics as a Sales Engineering Operations Specialist and manage product trials, gather customer feedback, and collaborate with various teams. You will provide product updates, support customer retention, and build strong relationships. Leverage your technical expertise to advance the product trial process and ensure client success. This role involves data analysis, reporting, and collaboration with sales and marketing. The ideal candidate will be detail-oriented, possess strong analytical and communication skills, and thrive in a team environment. You will report to the Senior Director, Global Sales Engineering.

Requirements

• Proven experience in product coordination, customer support, or a similar role
• Strong analytical and problem-solving skills
• Ability to work collaboratively in a team environment
• Proficiency in data analysis tools and software
• Strong presentation skills and outstanding written and verbal communication skills
• Driven to succeed with the ability to work well independently
• Ability to translate technical knowledge for different audiences

Responsibilities

• Manage Product Trials: Oversee the setup, execution, and monitoring of product trials to ensure they meet objectives
• Customer Support: Provide a direct link to the Sales Engineering team for prospects and expansion opportunities during the trial period, addressing any issues or questions
• Data Collection and Analysis: Gather feedback and usage data from product trial participants to assess product performance and customer sentiment
• Collaboration with Product, Sales and Marketing: Work closely with product, sales and marketing teams to align trial strategies with broader business goals and ensure a seamless transition from trial to purchase
• Customer Education: Educate customers on how to use the product effectively during the trial period, acting as technical liaison
• Reporting and Documentation: Create detailed reports on trial outcomes and maintain documentation for future reference
• Product Updates: Provide regular product updates to the Global Sales Engineering team, ensuring they are informed about the latest developments and features
• Customer Retention and Expansion: Assist in identifying and pursuing opportunities for customer retention and expansion, working closely with current customers to ensure their ongoing satisfaction and uncovering potential for additional sales

Preferred Qualifications

• Multilingual is an asset but not required
• Ability to travel 25% of the time
• Work from home office with high-speed Internet connectivity

Benefits

• Generous time off policies
• Competitive compensation
• Volunteer opportunities
• Reward and recognition programs
• Employee committees & resource groups
• Healthcare and retirement benefits