Remote Operations Enterprise Applications Specialist

Summary

Join Togetherwork Operations as a Zendesk System Specialist and contribute to the maintenance, configuration, and reliable operation of Zendesk. This full-time role requires strong problem-solving skills, proficiency in Windows OS/MS 365, and excellent communication skills.

Requirements

• Experience with Zendesk and monday.com preferred
• Proficiency with Windows OS/MS 365
• Must be able to work from home independently and in a team setting
• Strong problem-solving skills, including the ability to quickly assimilate to new technology
• Ability to work under pressure, both independently and within a team, in a fast-paced environment
• Strong interpersonal and communication skills, including active listening, reading comprehension, speaking, and writing
• Ability to multi-task, prioritize and proactively handle obstacles
• Ability to understand and relate to our internal customers' needs, objectives, and goals
• Professional, confident demeanor

Responsibilities

• Perform administration tasks, including user/group administration, security permissions, group policies, and resource monitoring
• Troubleshooting unexpected behavior, and act as a liaison between internal teams and technical support
• Work with the Operations Enterprise Applications team to manage tasks and projects – including scheduling meetings, editing and sending follow ups, and maintaining SOPs
• Perform routine/scheduled audits of the systems
• Help with migrations and implementations for newly acquired companies

Benefits

• $45,000 salary range (US Remote)
• $1,000 employee referral bonus