Operations Executive

Summary

Join ShopBack, a company that reimagines how brands and consumers connect, serving over 50 million users across 13 markets. Manage transaction queries, analyze and reconcile complex data, automate repetitive tasks, and drive operational improvements. The ideal candidate will have 1–3 years of experience in data operations, transaction support, or analytics, proficiency in Excel and SQL, and strong analytical and communication skills. Fresh graduates with a strong foundation in data and problem-solving are also welcome. ShopBack offers competitive compensation, a work-from-anywhere benefit, Flow Day Thursday, and a collaborative culture. Join our team and help us make a difference!

Requirements

• Experience Level: 1–3 years in data operations, transaction support, or analytics roles. Fresh graduates with a strong foundation in data and problem-solving are also welcome
• Technical Proficiency: Proficient in Excel and SQL — you’re confident working with large datasets; Familiarity with Python is a plus, especially for automation scripts
• Analytical & Process-Oriented: Detail-oriented with a strong ability to spot data issues and improve underlying workflows
• Cross-Functional Communicator: Able to work with internal teams and external partners to clarify, solve, and prevent transaction issues

Responsibilities

• Manage Transaction Queries : Promptly submit and resolve transaction-related inquiries with merchants, ensuring accuracy and timeliness
• Analyze & Reconcile Complex Data: Investigate data mismatches across internal and external platforms. Your analytical mindset will help trace discrepancies and ensure clean data records
• Automate Repetitive Tasks: Use AI tools / scripting / other tools to streamline routine processes, eliminate manual overhead, and scale operations efficiently
• Drive Operational Improvements: Identify root causes of recurring issues, propose process changes, and collaborate with merchants and internal teams (Customer Service, Finance, Tech, etc.) to roll out improvements

Preferred Qualifications

Bonus: Written and verbal Chinese language skills are a plus to support Chinese-speaking merchants

Benefits

• Competitive compensation based on your performance
• Work-From-Anywhere benefit to enable you to thrive personally and professionally
• Flow Day Thursday (1-day a week, optional to work from home or office)