Operations Intern

Summary

The job is for an Operations Assistant role at Aspire, a leading finance operating system for growing businesses in APAC. The role involves assisting the service delivery team in managing daily operational tasks, providing first-level support to customers, and working closely with cross-functional teams. The company offers flexible annual leave, hybrid work arrangement, training subsidy, wellness benefit, team bonding budget, flexibility to work from anywhere (up to 90 days per annum), and a special culture that brings talents together.

Requirements

• Currently pursuing or recently completed a Bachelor’s degree in Business Administration, Information Technology, Finance, or a related field
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Basic understanding of payment gateways and financial transactions
• Strong analytical and problem-solving abilities
• Willing to be working from office 4x a week

Responsibilities

• Assist the service delivery team in managing and coordinating daily operational tasks
• Monitor and report on service delivery metrics and performance indicators
• Provide first-level support to customers, addressing their inquiries and resolving issues related to payment processing
• Escalate complex issues to senior team members or relevant departments as necessary
• Maintain accurate records of customer interactions and transactions
• Prepare regular reports on service delivery performance and customer feedback
• Participate in identifying and suggesting improvements to service delivery processes
• Assist in the implementation of new processes and tools to enhance operational efficiency
• Work closely with cross-functional teams including sales, technical support, and product development to ensure seamless service delivery
• Participate in team meetings and contribute to ongoing projects and initiatives

Preferred Qualifications

• Ability to interpret data and generate actionable insights
• Strong customer service orientation with a friendly and professional demeanor
• Previous internship or part-time experience in a customer service, operations, or technical support role is a plus but not mandatory
• Able to work in a dynamic team with fluid team structures and responsibilities
• Willing to learn and grow with the company - we’re growing fast!

Benefits

• Uncapped flexible annual leave
• Hybrid work arrangement
• Training subsidy for your professional growth
• Wellness benefit
• Team bonding budget to foster collaboration and sense of belonging
• Flexibility to work from anywhere (for up to 90 days per annum)