Operations Lead

Summary

Join BMAT as an Operations Manager to lead the Back Office team, supporting operational decisions and collaborating with various teams to ensure excellent service for clients (CMOs, Publishers, and Labels). You will manage the team, set OKRs, coordinate with clients and internal teams, understand BMAT products and client needs, enforce QA procedures, and understand revenue streams and data sources. This role requires strong operational experience within the music industry, specifically with CMOs or music publishers, and a deep understanding of copyright expertise. The position is based in Barcelona or a similar timezone, with remote work options available. BMAT offers a flexible work environment, flat hierarchy, development opportunities, language classes, and unlimited time off.

Requirements

• +3 years experience working for a CMO or music publisher; copyrights expertise is a must
• You are familiar with CISAC formats, standards, and business rules for work documentation
• You know all about CMO operations: documentation, matching, licensing, distribution
• You understand the importance of the relationship between CMO, publishers, and other members, and the nuances of the politics between all of them
• Experience as project manager, technical account manager, or client support in technical environments
• Comfortable working with large amounts of data: extraction, analysis and processing using basic tools (spreadsheets) and complex ones (databases, scripting languages)
• Highly organized, autonomous, and with strong attention to detail
• Fluency in English and Spanish is a must

Responsibilities

• Support end-to-end operations for all our clients, ensuring they receive excellent service from our teams and can operate our products with maximum efficiency
• Manage the Back Office operations team, setting and tracking the OKRs that will allow the team to stay organized and focus on delivering the best results, aligned with our client, team, and company strategies
• Coordinate with our clients and the internal BMAT teams that we need to interact with to ensure all operations are executed within the expected deadlines
• Understand the products, how they deliver value to our clients, and gather requests from your counterparts in their organizations so we can adapt our processes to the market needs
• Enforce QA procedures at every step of the process, critically analyzing deliveries before releasing them to our clients. Detect patterns, flag errors and report to everyone involved, establishing a trusting relationship with all stakeholders
• Understand the different revenue streams that intervene in the CMO end-to-end process and how BMAT is delivering solutions to our clients on all of them
• Understand the different types of sources, the information they contain and their authoritativeness (CWR, CAF etc)
• Understand Multi Territorial Digital Licensing (e.g CISAC/TOWGE)
• Ensure information flows across all teams at all times and everybody stays aligned
• Meet your team colleagues and clients
• Take ownership of product backlog and operations
• Manage
• Ensure all teams involved in our processes are in sync, understanding their scope and how all of them contribute to the company goals and objectives and impact our team
• Coordinate and assess QA processes, reviewing our deliverables and making sense of all that we deliver to our clients
• Take ownership of the back office team’s operations, supporting and guiding them; fostering a collaborative work environment
• Become an active contributor within the team, capable of improving our processes based on your previous experience and feedback from all relevant stakeholders
• Collaborate with various teams within BMAT, providing support and relevant information to all of them
• Support our business line with timely updates and information relevant to our business growth strategy

Preferred Qualifications

• Initiative, drive, enthusiasm, and entrepreneurial attitude
• Excellent decision-making, critical thinking, and problem-solving
• Passion for listening, asking, understanding, and communicating
• Love for teamwork and learning
• Music is one of your biggest passions and you’re willing to learn about the music industry

Benefits

• Flexible working hours and location
• Flat hierarchy
• You can make the role your own and run your own development
• Online language classes to improve your Spanish or English
• Online and onsite courses and music industry workshops run by inhouse experts
• We’ll provide you with all equipment needed for you to be comfortable
• Unlimited time off because we believe that you know best when you need to rest
• Barcelona HQ office available to you, kitted out with a rehearsal room