Revenue Operations Lead

Summary

Join our team as the Revenue Operations Lead and oversee the optimization of our company's revenue-related processes, including accounts receivable, billing, and revenue recognition. This critical role ensures data accuracy, regulatory compliance, and alignment with strategic goals. You will drive process improvements, collaborate cross-functionally, and contribute to NetSuite ERP system enhancements. The ideal candidate possesses strong analytical skills, a detail-oriented approach, and expertise in revenue operations and financial systems. Responsibilities include managing revenue processes, streamlining workflows, managing communication, handling billing and collections, ensuring compliance, and supporting audits. This is a fully remote position.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
• 5+ years of experience in revenue accounting, accounts receivable and collections, preferably in a high-volume, fast-paced e-commerce environment
• Excellent written, verbal, and organizational skills
• Ability to thrive in a fast-paced workplace and switch gears with ease
• Strong attention to detail and accuracy
• Solid understanding of GAAP and financial reporting
• Excellent communication skills and ability to meet deadlines consistently
• Proficiency in Google Sheets / Microsoft Excel and financial reporting tools

Responsibilities

• Oversee and improve the entire revenue operations cycle, including retail sales orders, invoice processing, accounts receivable, and collections, ensuring accuracy, efficiency, and timeliness
• Ensure the precise recording of marketplace and online sales across all company systems, including Looker Studio Dashboards and NetSuite
• Monitor and resolve revenue operations issues to maintain accurate and complete financial data
• Work closely with sales, finance, logistics, and customer service teams to resolve issues and support revenue growth
• Identify workflow inefficiencies and implement process improvements to enhance data quality and operational efficiency
• Develop and maintain clear communication channels and structured reporting to keep leadership informed of revenue operations and collections matters
• Serve as the key point of contact for leadership regarding revenue operations
• Design and implement a structured follow-up process for overdue invoices
• Maintain effective communication with customers to address payment delays promptly
• Develop and enforce billing and collections procedures to mitigate risks and ensure the timely reconciliation of discrepancies (e.g., incorrect invoicing, payment variances, and customer disputes)
• Monitor and optimize billing cycles to ensure timely invoicing and collections
• Evaluate aging accounts to identify overdue balances and potential bad debt risks
• Work proactively to resolve billing issues and minimize revenue leakage
• Collaborate with the sales team to escalate overdue accounts and take corrective actions as necessary
• Assist with external audits related to revenue operations processes
• Ensure compliance with accounting standards, company policies, and regulatory requirements

Preferred Qualifications

NetSuite experience

Benefits

• Fully Remote Position
• Paid Sick & Vacation Time Off
• Observed Local Holidays
• Gain global experience in a fast-growing company