Dane Street is hiring a
Operations Manager

Summary

The Operations Manager of Dane Street’s Group Health Division is responsible for maintaining a positive working environment that promotes client satisfaction and results, ensuring delivery of key client metrics, leading the Operations Management Team, attracting, recruiting, and retaining Team members, recommending development initiatives to enhance technology usage, reconciling client outcomes reports & issue logs, managing the profit and loss of the Group Health Division, and working with the National Medical Director on the development and management of the physician panel.

Requirements

• A Bachelor’s or Graduate’s Degree is preferred
• Minimum 5-10 years experience managing a team of Utilization Management (UM) Nurses at a Health plan or IRO
• RN (preferably BSN or higher)
• Experience working with Utilization Management standards and guidelines
• Experience leading an operational unit/division, ensuring customer service goals are met, and achieving profitability, goals and objectives

Responsibilities

• Ensure delivery of key client metrics including Turnaround Time (TAT), Quality, P2P success, overturn rate, and any other key performance metrics set forth by our Group Health customers
• Lead the Operations Management Team and oversee all activities directly related to the operational procedures
• Attract, recruit, and retain Team members
• Recommend development initiatives to help enhance the usage of technology for client satisfaction and internal efficiencies
• Responsible for the reconciliation of client outcomes reports & issue logs
• Responsible for the overall Profit and Loss of the Group Health Division
• Work with the National Medical Director on the development and management of the physician panel

Benefits

• Medical, dental, and vision coverage for you and your family
• Voluntary life insurance options for you, your spouse, and your children
• Other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans
• Basic life insurance, short-term disability, and long-term disability coverage at no cost
• Generous paid time off policy ensures you have time to relax and recharge
• 401k plan with a company match helps you plan for your future
• Apple equipment and a media stipend are provided for remote workspace