Operations Manager

Summary

Join Datavant's remote-first team as a key member of the leadership team, contributing to the global strategic plans for client partnerships. This role involves directing and managing staff, ensuring quality customer service, financial profitability, and a satisfied workforce. You will oversee regional operations, standardize processes, and train staff on new products. The position requires strong leadership, organizational, and communication skills, along with proficiency in Microsoft Office. Datavant offers a competitive salary and a high-growth, high-autonomy culture.

Requirements

• High School Diploma or GED
• Must be 18 years of age or older
• Demonstrated ability to lead people and achieve defined results
• Exceptional organizational and multi-tasking skills to manage competing priorities
• Proven track record for problem analysis and resolution at both a strategic and functional level
• Excellent written, oral and interpersonal communication skills
• Ability to Telecommute per HR requirements
• Proficient skillset with Microsoft Office suite and ability to learn new technology software platforms
• Ability to travel as needed/required for the position

Responsibilities

• Escalate customer issues/concerns/problems in a proactive and timely manner
• Demonstrate a solid understanding of meaningful financial metrics (revenue mix, revenue per business day, labor per payroll day, and labor productivity standards) and utilize this information to manage operations
• Recruit and hire competent, qualified staff commensurate with defined job responsibilities
• Ensure staff is oriented, timely trained, and that staff competence is assessed annually
• Administer payroll bi-weekly
• Conduct accurate, meaningful & timely performance management reviews and appraisals with progressive disciplinary actions carried out fairly and consistently, according to policies, procedures and laws/regulations
• Troubleshoot equipment issues, enlisting Help Desk to resolve all escalated matters
• Adhere to Code of Conduct policy
• Oversee regional staff and day-to-day operations of identified locations and work to standardize operations with all cross-functional teams and departments, internal and external to Datavant
• Have a comprehensive understanding of workflow and how to optimally use Company technology at all assigned field locations
• Have a comprehensive understanding of all new product lines and be responsible for ensuring that staff are trained on all new products
• Support a service operations environment that focuses on customer satisfaction through service delivery excellence and Quality Improvement processes
• Ensure that deadlines are met and respond to emails, phone messages, and other requests for information timely
• Uphold security and confidentiality regulations, and facility policies and procedures for access and review of all medical records
• Meet with Directors, Administrators, or COO’s to discuss service issues/opportunities and resolve complaints timely
• Provide quality service to ensure 100% member retention; Quarterly Member consults with facility/site management
• Organize and conduct Monthly and Quarterly Business Reviews with customers per region
• Ensure monthly staff meetings, daily huddles are maintained per site
• Assist Director of Operations with day-to-day responsibilities as assigned
• Perform all other duties as assigned

Preferred Qualifications

• Four-year degree in business or related field
• RHIT or RHIA certification
• 2 years of ROI or Operational Management experience in related field
• Knowledge of ROI and HIM Services
• Typing skills (50 wpm)

Benefits

• Remote work
• Competitive salary ($53,900 - $70,100)