Operations Manager

Summary

Join Deutsche Telekom IT Solutions, a leading ICT employer in Hungary, as an Operations Manager. You will track VIP incident handling, serve as a single point of contact for Service Delivery Managers, maintain operational manuals, and report on SLAs. Responsibilities include coordinating knowledge transfer, controlling incident handling, measuring efficiency, and managing DR tests. You will also coordinate operational tool usage and development. The role requires operational experience, strong English communication, project management skills, and analytical thinking. Preferred qualifications include cloud experience, process optimization experience, and team management experience.

Requirements

• Knowledge/Experience with operation
• Active English knowledge, good communication skills
• Project management experience
• Structured and reliable task execution
• Analytic way of thinking
• Proactive problem solving ability
• Ability to handle high workload
• Ability to withstand stress
• Knowledge with Agile (operation)

Responsibilities

• Track the handling of VIP incidents, including escalations and adjusting priorities
• Be a single point of contact towards Service Delivery Managers
• Update the Operation Manual and the operation processes
• Measure and report operational SLAs
• Coordinate knowledge transfers and trainings related to the operations and maintenance of the public cloud platform
• Control the incident handling of Squads within OTC Operations and handle the related interfaces towards other units
• Measure the efficiency of incident handling, performance of squads / individuals, tracking efficiency
• Prepare, coordinate and evaluate DR tests, fire drills
• Coordinate the testing, introduction, usage and development of operation tools

Preferred Qualifications

• Experience with Cloud
• Experience in optimizing operational processes
• Team-management experience
• At least 1 year of Operation Manager experience
• At least 1 year of Service Delivery Manager experience
• ITIL Foundation certificate, and/or equivalent work experience
• Experience in agile IT operations

Benefits

Remote working possibility is only available within Hungary due to European taxation regulation