Marketing Operations Manager

Summary

Join Employment Hero, a fast-growing SaaS unicorn, as their Marketing Operations Manager. You will play a key role in designing, implementing, and optimizing campaign management processes. Collaborate with cross-functional teams, leveraging analytical skills to enhance campaign performance. Responsibilities include campaign management design and tracking, lifecycle conversion analysis, workflow improvement, and collaboration with marketing teams. The ideal candidate possesses 2-4 years of experience in CRM or Marketing Operations within SaaS industries, strong analytical skills, and proficiency in Adobe Marketo and Salesforce. This remote-first role offers numerous benefits, including a generous home office budget, cutting-edge tools, reward programs, and an employee share option program.

Requirements

• 2-4 years of experience in CRM or Marketing Operations within SaaS industries
• Strong analytical and problem-solving skills with a keen eye for detail
• Experience & Proficiency in Adobe Marketo
• Proven experience in designing and optimising campaign management processes
• Proficiency with CRM systems
• Proficiency Salesforce Sales Cloud reporting
• Excellent communication and interpersonal skills

Responsibilities

• Take the lead in designing and implementing effective campaign management processes
• Utilise analytical tools and metrics to track and measure the success of marketing campaigns
• Analyse customer lifecycles and contribute to strategies that enhance conversion rates
• Collaborate with marketing teams to optimise campaigns at each stage of the customer journey
• Review existing workflows and processes, identifying areas for improvement and optimization
• Work towards enhancing efficiency and scalability in all marketing operations
• Engage closely with marketing teams to understand campaign requirements, provide analytical insights, and contribute to the successful execution of campaigns
• Foster strong relationships to align operations with marketing objectives
• Learn from a team of experienced operations professionals who thrive on automation and scalable processes
• Continuously enhance your skills and contribute to a culture of knowledge-sharing within the team

Preferred Qualifications

• Experience with working on the data requests from marketing teams and/or direct hands on marketing experience
• Experience with multi-touch attribution analytics
• Familiarity with Braze

Benefits

• A generous budget for your home office
• Cutting-edge tools and technology
• Reward and recognition programs - because great work should be recognised and rewarded
• Cashback offers and discounts on popular brands through our Swag app
• Employee Share Option Program: be an owner of Employment Hero
• Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali and are excited to meet in Dubai in 2025