Operations Manager

Summary

Join dLocal, a global payments company, as an Operations Manager to ensure smooth operations and efficient processes across multiple countries. You will formulate business strategies, implement technology solutions, manage partner relations, evaluate risks, and analyze performance. The role requires experience in the payments industry and team management, along with data analytics and SQL knowledge. dLocal offers a remote-first, flexible work environment with various benefits including flexible schedules, a referral bonus program, learning and development opportunities, language classes, a social budget, and dLocal Houses.

Requirements

• Experience in the payments industry
• Experience managing teams
• Someone open to constant change in an ambiguous, fast-paced environment, a self-starter, open to working across time zones with teams all over the world
• Knowledge of data analytics and reporting
• Knowledge of SQL required
• Familiarity with all business functions including legal, finance, product and IT
• Outstanding presentation, reporting and communication skills
• Attention to detail
• Curious profile and positive attitude
• Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time
• Ability to work with tight deadlines
• Fluent written and verbal English
• Ability to travel

Responsibilities

• Formulate business strategies in terms of Structures, Costs, Business capabilities for each of the countries we operate
• Implement efficient processes and look for new opportunities
• Oversee the implementation of technology solutions throughout the organization
• Manage relations and negotiations with partners and local acquirers
• Evaluate risk and lead quality assurance efforts
• Analyzing performance results and optimize accordingly
• Understand dLocal operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking
• Work closely with the rest of the company to make their life easier, by providing the information they may need, such as: transactions information, feedback from our local providers and analysis on the current issues that may be affecting our clients and our local processes (audit, backoffice, etc)

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!