Service Chain Operation Manager

Summary

Join Deutsche Telekom IT Solutions Slovakia as a Service Chain Operation Manager and ensure excellent customer service while maintaining strong relationships with key clients and vendors. You will interface between the Service Delivery Management (SDM) and operations, focusing on maintaining production quality. Responsibilities include managing service chains, overseeing KPIs and SLAs, contributing to resource planning, and improving processes. You will act as the single point of contact for internal customers and deliver regular reporting. The ideal candidate possesses strong IT technical knowledge, problem-solving skills, leadership abilities, and fluency in English. A competitive salary and a wide range of benefits are offered.

Requirements

• Are fluent in English language (B2 or C1)
• Have IT technical overview (INM, CHM)
• Have problem solving ability and you are result orientated as well as Customer oriented person
• Have leadership, communication and negotiation skills
• Are a good team player

Responsibilities

• Responsible for service chains of a specific business service / product cross various organizational units
• Responsible for combined services for his delivery account in accordance with the agreed OLA as well
• Responsible for KPIs and SLAs / OLAs of the contracted services
• Accountable for technical content of operational / specialized technical concepts
• Deliver input for resource planning to ensure operational stability
• Coordinate, manage and monitor operational performance
• Identify, formulate and implement the improvement of processes and policies to maximize operational output
• Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements
• Accountable for the default reporting ordered by the SDM
• Monitor, manage and improve the efficiency of provided services
• Single point of contact towards the internal customer

Benefits

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits