Operations Manager

Summary

Join Edpuzzle's Barcelona office as their next Operations Manager! This individual contributor role focuses on overseeing operational processes, improving workflows, and implementing innovative strategies, including AI integration. You will manage supplier relationships, lead project management initiatives, and assist in risk management. The ideal candidate possesses a Bachelor's degree, 5+ years of project management experience, and proven success in implementing operational improvements. Edpuzzle offers a competitive salary, private health insurance, flexible working hours, remote work options, and various other benefits.

Requirements

• Bachelor’s degree in Business Administration, Engineering, Operations Management, or related technical field
• 5+ years of experience in project management, including creating strategic operational plans and leading process improvement initiatives
• Proven track record of successfully implementing operational strategies and improvements
• Skilled in managing projects that require ongoing collaboration and iterative improvements, with a focus on flexibility and continuous enhancement throughout project life cycles
• Ability to adapt to diverse business scenarios, providing insights that align with strategic goals to ensure organizational success and navigate change smoothly
• Proficient in business analytics, using data-driven insights to inform operational improvements and make strategic decisions
• Experienced in business process management, with a talent for mapping and refining processes to drive efficiency and improvement
• Demonstrated expertise in overseeing change management initiatives, ensuring successful transitions through clear communication, planning, and support
• Proficiency in English and Spanish, with the ability to summarize and present complex information concisely and accurately
• Solid understanding in financial management principles, enabling effective budget oversight and cost control within operational tasks
• Well-versed in project management principles, and tech tools like ERP/CRM, driving operational efficiency across projects and processes
• Based in the Barcelona area

Responsibilities

• Observe, analyze, and review existing processes to identify inefficiencies and areas for improvement
• Collaborate with teams to develop and implement streamlined procedures, ensuring that strategies and processes align with company goals and objectives
• Act as a liaison between departments, ensuring smooth communication and collaboration, especially in implementing operational improvements
• Utilize data analytics tools to monitor operational performance, generate insights, and support informed decision-making; and use such data to generate regular reports on operational performance and provide insights for continuous improvement
• Optimize the allocation and utilization of resources (both human and financial) to achieve operational excellence and cost efficiency
• Work closely with the Finance department to assist in preparing budgets, forecasts, and financial reports related to operational activities
• Coordinate with external stakeholders (e.g., suppliers) to negotiate pricing, maintain relationships, and ensure optimal service delivery
• Assist in developing and refining company policies, procedures, and goals that align with the company’s mission and vision
• Support the Director of Operations in developing and executing innovative operations strategies that drive company growth, efficiency, and performance
• Participate in shaping the Operations department’s strategic direction, helping to set long-term objectives and supporting its future growth
• Perform other duties as assigned to support the overall operations of the company

Preferred Qualifications

• Insight into edtech-specific operations, challenges, and trends, contributing valuable perspectives on industry needs and best practices
• MBA or similar postgraduate education
• Previous experience working in a top-tier consulting firm
• Relevant professional certifications in project management, operations management, or process improvement methodologies such as Lean, Six Sigma, or PMP are a plus

Benefits

• Competitive salary at €‎43k - €‎53K and a yearly salary review based on performance
• Free private health insurance policy with AXA
• ���2000 annually for meals
• Flexible remuneration for childcare and transportation
• 24 paid holidays plus December 24th and 31st
• Flexible working hours and reduced working time on Fridays
• Remote-first: Feel free to work 100% remotely or use the Barcelona office whenever you want, for the best of both worlds!
• Free coffee, snacks, and drinks in the Barcelona office
• Teambuilding events during working hours
• Incredible opportunity to grow, learn, and build lifetime bonds with other passionate people