Partner Operations Manager

Summary

Join Prompt Therapy Solutions as a Partner Operations Manager and play a pivotal role in optimizing tools and processes to enhance operational efficiency across the partner lifecycle. This role blends data-driven insights with CRM/PRM platform proficiency to uncover new partnership opportunities. You will streamline workflows, improve partner engagement, and deliver measurable results by collaborating with internal teams. Responsibilities include designing and refining partner lifecycle management processes, automating workflows, evaluating partner integration opportunities, and optimizing legal/financial frameworks. Data analysis, KPI tracking, and PRM/CRM platform administration are also key aspects of this position. You will work closely with various teams to align processes and drive shared outcomes, contributing to the evolution of partner programs for maximized engagement and scalability.

Requirements

• 4+ years of experience in partner operations, sales operations, or a related role, preferably in SaaS or technology sectors
• Proven ability to develop and implement scalable operational processes
• Proficiency with CRM (e.g. HubSpot) and PRM (e.g., Allbound, PartnerStack, Euler) tools
• Strong analytical and problem-solving skills, with a track record of using data to inform decisions
• Exceptional project management skills with experience in process mapping and workflow optimization
• Excellent communication and interpersonal skills, with the ability to engage stakeholders across functions and levels

Responsibilities

• Design, implement, and refine processes to ensure seamless onboarding, enablement, and lifecycle management of partners
• Identify opportunities to automate and optimize workflows across systems and teams to enhance partner and internal efficiencies
• Establish and standardize a process for evaluating partner integration opportunities, collaborating closely with the engineering and product integration teams to develop and prioritize a strategic roadmap
• Optimize and oversee the legal and financial frameworks used to monitor and assess the health and performance of the partnership ecosystem, including tracking revenue and producing a monthly profit and loss (P&L) report to ensure alignment with organizational goals
• Analyze partnership data to uncover trends, forecast opportunities, and inform strategic decisions
• Develop dashboards and reporting structures to track KPIs, partner contributions, and operational bottlenecks
• Serve as the primary administrator and subject matter expert for PRM and CRM platforms, ensuring they are effectively leveraged to meet partner goals
• Collaborate with internal teams to evaluate, implement, and maintain tools that support partner operations
• Leverage AI tools and technologies to streamline partner operations, including automating routine tasks, analyzing partner performance data, and identifying opportunities for growth and optimization
• Partner with Sales, Marketing, Customer Success, and Revenue Operations teams to align processes and drive shared outcomes
• Support the Partner Success Representatives in the development and execution of co-branded campaigns, partner enablement initiatives, and Quarterly Business Reviews
• Gather feedback from partners and internal stakeholders to enhance systems, resources, and processes
• Contribute to the evolution of partner programs to maximize engagement and operational scalability

Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k