Operations Manager

Summary

Join Curio Digital, a human-focused digital agency, as their new Operations Manager. You will play a key role in streamlining internal operations, improving team efficiency, and supporting the founders' strategic vision. Initially, you will manage some client accounts to gain project understanding and increase delivery capacity. As the company grows, you will transition fully into the operations role. This position requires strong leadership, organizational skills, and experience in operational roles within the marketing industry. The ideal candidate is proactive, solution-oriented, and comfortable with direct communication. Curio Digital offers a full-time, fully remote position with competitive salary, paid time off, and US holidays off.

Requirements

• 4+ years of experience in an operational role in the marketing industry
• Experience in sales, marketing, and customer service processes
• Strong leadership and organizational skills
• Excellent problem-solving ability and attention to detail
• Proactive, self-motivated, and able to take ownership
• Comfortable with direct communication and feedback
• 5+ years of experience in process improvement, and/or project management
• Proven ClickUp pro—configuring, auditing, automating, training
• Strong SOP and documentation skills—able to turn chaos into clarity
• Solid experience managing project management systems and cross-functional teams
• Great communication and training skills
• Organized, accountable, and driven by results

Responsibilities

• Manage internal operations, including systems, processes, and project workflows
• Oversee team accountability, resource allocation, and productivity tracking
• Monitor and improve performance metrics across departments
• Learn the ins and outs of our accounts by managing a few client projects to start
• Support scalability by identifying operational bottlenecks and removing them
• Collaborate closely with the founders and support strategic business planning
• Managing client accounts and frequent communication with clients

Preferred Qualifications

• Experience managing end-to-end website build projects
• Experience working at an agency
• Experience with HubSpot or other CRM tools

Benefits

• $3,500–$4,000/month (we’re open to going higher for the right person!)
• Full-time & fully remote
• 12 vacation days
• 5 sick days
• Paid US holidays off