vSplash is hiring a
Operations Manager

Summary

The job is for a Manager - Operations position. The role involves providing strategic guidance to teams, overseeing operations, and meeting strict deadlines while ensuring SLAs are met without compromising quality. The ideal candidate should have experience in online space, leadership skills, and the ability to manage large teams.

Requirements

• Should have Knowledge of Website Production.- Mandate
• Should have a Successful track record be Handling Team of 50-100 members
• Should have Strong communication (Oral & written)
• Should be flexible to work & respond to customers round the Clock
• Should have good Presentation skills
• Should be good to Run the regular day to day operation activities
• Handling Daily/Weekly/ Monthly Client calls & any escalations from clients
• Conduct Regular team management activities to motivate the team
• Urge to have regular improvement in Production & Quality
• Should have an analytical mindset which is data-driven to bring out solutions to any queries

Responsibilities

• Manage and direct operations team to achieve business targets
• Assist in developing or updating standard operating procedures for all business operational activities
• Build strong relationship by addressing customer issues and complaints in a timely manner
• Assist in employee appraisals, promotions, compensation, and termination based on the performance review
• Provide operational support and guidance to staff
• Assist in developing operating and capital budgets
• Monitor and control expenses according to the allotted budget
• Assist in interviewing, recruiting, and training candidates
• Manage work assignment and allocation for staff
• Conduct performance review and provide performance feedback to staff
• Work in compliance with company policies and procedures
• Ensure team follows standard operating procedures for all operational functions
• Conduct regular meetings with the team to discuss issues, concerns, updates, etc
• Support operational risk and audit process for the purpose of preventive maintenance