Remote Operations Process Coordinator

Summary

Join Vida, a virtual health clinic that provides expert, personalized, on-demand health coaching and programs. We are seeking a highly organized individual to execute daily manual operational workflows, specifically related to labs, across internal and third-party systems.

Requirements

• You have prior experience working in a blend of technology and operations, accountable for executing several manual processes under time-bound SLAs
• You have a “get stuff done” attitude and have an acute attention to detail, able to follow complex instructions and execute tasks with a high degree of speed and accuracy
• You have prior experience using tools including Jira, Zendesk and Google Sheets
• You are highly organized, thorough and can communicate clearly and concisely in a remote environment
• You can manage your work independently, while also able to work cross-functionally to accomplish greater goals as a team

Responsibilities

• Execute daily manual operational workflows, specifically related to labs, across internal and third-party systems to meet core product and clinical needs
• Follow standardized policies and procedures to order and ingest member labs into internal systems
• Work alongside the Operations and Clinical teams to execute manual clinical processes and support back-end operations

Preferred Qualifications

• Previous experience working with medical data, specifically lab results
• Previous experience working within Product