Operations Program Manager

Summary

Join Nivoda, a leading global B2B jewelry marketplace, as an Operations Program Manager. You will drive large-scale projects across our global fulfillment network, optimizing workflows, streamlining processes, and implementing digital solutions. This role involves close collaboration with stakeholders, data analysis, and performance monitoring. Reporting to the Head of Fulfillment, you will work with operations managers and key stakeholders across all fulfillment locations. The ideal candidate is results-oriented, thrives in a fast-paced environment, and has a passion for implementing large-scale technology solutions in e-commerce. Apply if you are a strategic thinker who can be hands-on and excel in a dynamic setting.

Requirements

• 5-8 years of experience in program management, operations, supply chain, or logistics roles, with a focus on fulfillment and process improvement
• Proven track record of managing capacity planning, operational expansion projects, or lean methodology rollouts in dynamic environments
• Excellent skills in managing cross-functional projects, timelines, budgets, and stakeholder expectations
• Demonstrated ability to diagnose complex operational challenges and develop innovative, data-driven solutions
• Exceptional written and verbal communication skills to effectively collaborate with diverse teams and present ideas to stakeholders
• Experience with Lean, Six Sigma, or other process improvement methodologies (certifications are a plus)
• Bachelor’s degree in Business, Operations Management, Supply Chain, Industrial Engineering, or a related field

Responsibilities

• Oversee global process improvement projects from inception to implementation, aimed at improving fulfilment processes, including pick and pack workflows, order accuracy, inventory handling, and shipping timelines
• Create, implement, and manage capacity plans across the fulfilment network to ensure resources are optimized for current and future demand while maintaining service level agreements (SLAs) and operational efficiency
• Develop and execute frameworks for the expansion of fulfillment hubs, whether through organic growth, third-party partnerships, or new facility launches, ensuring scalability and alignment with long-term business goals
• Lead the rollout of lean methodologies, including 5S, visual factory, and other continuous improvement strategies, to enhance productivity, reduce waste, and standardize best practices across all fulfillment sites
• Identify and analyze bottlenecks and inefficiencies within all fulfilment workflows, implementing data-driven solutions to improve speed, accuracy, and cost-efficiency
• Collaborate with cross-functional teams including IT, finance, operations, and HR to align business processes with company objectives
• Act as a bridge between business users and technical teams for system implementations
• Drive change management initiatives to ensure smooth transitions during process updates
• Identify opportunities for automation and work with tech and product teams to implement digital solutions
• Evaluate and recommend tools or software solutions to enhance operational efficiency

Preferred Qualifications

Experience working in fulfillment centers, distribution networks, or e-commerce operations is highly desirable

Benefits

• A dynamic working environment in an extremely fast-growing company
• Fully remote or hybrid working (dependent on location)
• Cross-team collaboration with teams around the world
• 401k and other benefits
• Generous holiday allowance