Operations Program Manager

Summary

Join Thrive Market as a Program Manager to lead high-impact initiatives across our warehouse and distribution network. You will act as a gatekeeper for operational programs, ensuring all initiatives are properly vetted before execution. Partner with cross-functional teams to align projects with business priorities. Oversee complex projects like facility expansions and equipment installations. Apply rigorous analysis, structured planning, and stakeholder alignment to deliver results. This role requires strong program and project management skills, experience in warehouse operations, and excellent communication abilities. Thrive Market offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and more.

Requirements

• Bachelor’s degree in Engineering, Business Administration, Supply Chain Management, or equivalent experience
• Minimum of 5-7 years of experience in program or project management, preferably in a warehouse, logistics, or manufacturing or startup environment
• Proven experience managing large-scale programs and projects such as brownfield buildouts, operational excellence initiatives, automation installations, or multi stage facility enhancements
• Strong program and project management skills with the ability to manage multiple complex projects simultaneously
• Experienced in project approval and ROI process
• Excellent communication and interpersonal skills for engaging with cross-functional teams, contractors, and leadership
• Proficiency in project management tools such as Microsoft Project, Asana, Jira, or similar platforms
• Knowledge of warehouse operations and best practices, including Lean and Six Sigma methodologies
• Familiarity with permitting processes and regulatory compliance

Responsibilities

• Project Entitlement & Readiness: Vet and validate project scope, risks, and feasibility before committing resources
• Process Improvements : Collaborate with Continuous Improvement teams to identify and implement innovative solutions
• Cross-Functional Collaboration: Align internal and external stakeholders to ensure shared understanding of project goals , timelines and constraints. Collaborating with legal, tech, product, finance, supply chain, and data teams
• Analytical Rigor: Leverage data and operational metrics to support decision-making, prioritization, and entitlement assessments
• Governance & Reporting: Maintain structured intake and tracking processes, and deliver clear, concise updates on project status, blockers, and key decisions
• Risk Management and Problem Solving: Identify potential risks early in the planning process and develop mitigation strategies to minimize project disruptions. Proactively resolve project-related issues to ensure minimal impact on fulfilment operations
• Project Management & Execution Support: Develop project plans, manage timelines and deliverables, and drive execution when needed to keep critical initiatives on track and aligned with business goals

Preferred Qualifications

• Project Management Professional (PMP) certification is a plus
• Lean Six Sigma certification (Green or Black Belt) is a plus
• Understanding of Agile & Scrum methodologies is a plus
• Strong analytical skills
• Cross functional leadership
• Strategic thinking and problem solving abilities
• Strong attention to detail and organizational skills
• Adaptability and ability to thrive in a fast-paced and scrappy environment

Benefits

• Comprehensive health benefits (medical, dental, vision, life and disability)
• Competitive salary (DOE) + equity
• 401k Employer Match
• 9 Days of Observed Holidays
• Flexible Paid Time Off
• Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences
• Ability to work in our beautiful co-working space at WeWork in Playa Vista and other locations
• Free Thrive Market membership with exclusive employee discount
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform