Caylent is hiring a
Operations Resource Coordinator

Summary

Join Caylent, a cloud native services company, as a Resource Coordinator to support Delivery and Operations in project setup and resource planning. The successful candidate will be responsible for project onboarding, determining upcoming resource needs, and matching resource demand with supply and capacity. This is a great opportunity for someone looking to professionally develop in a fast-paced, team-oriented work environment.

Requirements

• High School Diploma or equivalent required
• At least 2 years of work experience in business operations or resource capacity planning
• Excellent organizational and analytical skills to ensure data accuracy and compliance
• Strong communication skills with the ability to work with staff and leadership across functional-departments to complete tasks
• Experience in resource and capacity management

Responsibilities

• Performs all operational tasks related to life-cycle of projects, such as coordination of project handoff from Sales to Delivery, resource planning and assignments, project setup and project close out
• Support effective project resourcing and forecasting by understanding pipeline opportunities and assignments needed for projects in conjunction to service delivery capacity, making recommendations as needed
• Monitor and facilitate accurate project time-tracking and status reporting
• Update engagement and account data, reporting on schedules of all delivery resources, projects and account health through our project and time-tracking tool sets
• Monitor and track adherence to delivery processes and frameworks, providing reports to appropriate leadership
• Retrieve and update data used to measure standardized performance metric adherence, provide forecasting, trend analysis, and on-going operations of service delivery

Preferred Qualifications

• Ability to develop operational processes, templates and standards around project setup and engagement compliance
• Familiarity with google sheets and/or excel functionality
• Familiarity with Certinia/Salesforce
• Knowledge of project management disciplines, methodologies and tools

Benefits

• Pay in USD
• 100% remote work
• Generous holidays and flexible PTO
• Competitive phantom equity
• Paid for exams and certifications
• Peer bonus awards
• State of the art laptop and tools
• Equipment & Office Stipend
• Individual professional development plan
• Annual stipend for Learning and Development