BELAY is hiring a
Operations Specialist

Summary

Join our vibrant and fast-paced team as an Operations Specialist to support project management, reporting, acquisition tasks, and communications. As a member of the BELAY Corporate Team, you will participate in phone calls and meetings while exemplifying our Core Values and Mission Statement.

Requirements

• BA/BS degree or equivalent work experience
• Must be a driven self-starter, a positive thinker, loyal and trustworthy
• Attributes of flexibility, creativity, self-discipline, strong organizational skills, and action orientation are essential for this role
• Strong verbal and written communication skills
• Ability to work on a face-paced team
• Strong skillset in Google Suite with a focus on visual creation

Responsibilities

• Represent BELAY in a positive and professional manner
• Exemplify our Core Values and Mission Statement to live out BELAY’s culture each day
• Collaborate with and help teammates while maintaining a positive and professional attitude; fostering teamwork
• Support the execution and management of company-wide projects by ensuring project management systems are accurate and updated on a daily basis
• Leading some projects independently
• Support the implementation and kick-off process of all new projects
• Provide weekly project updates to stakeholders as they relate to project-related activities
• Drive the successful outcome of all assigned projects related to acquisitions, from kick-off through completion in alignment with the Director of Business Operations
• Assist with assigned project initiatives, while partnering with appropriate team members (executives, leaders, other project managers, etc.) to communicate the status to the proper audience, as determined by the project
• Work within the various BELAY systems and partner to support potential system impacts
• Oversee and uphold key operational assets, including the BELAY Competitor Database, and Business Operations Ops Guide
• Manage quarterly company-wide Operations Guide audit. Meeting with each designated on-time deliverables
• Conduct research and produce Competitor Outlook reports
• Manage competitor database within SFDC
• Conduct research on company competitors to create and publish quarterly competitor outlook reports
• Administer monthly client referral payouts, ensure accuracy in the payout process, and generate executive-level reports
• Manage the company-wide client referral program by developing SOPs, serving as the primary contact, and implementing efficiency improvements and technical solutions
• Execute the leadership-level quality assurance program by organizing monthly call observations, ensuring processes are up-to-date, producing reports and presentations on findings, and supporting related training efforts
• Provide support and execution for any Gong-related initiatives
• Provide support for end-of-month reporting for Business Operations initiatives
• Oversee annual and quarterly client and contractor surveys: create surveys, manage internal and external communications, and present data findings to stakeholders
• Conduct quarterly evaluations and enhancements of cross-departmental communication and initiatives to ensure organizational efficiency, productivity, and scalability
• Own and update the BELAY Program Dashboard, ensuring teams on are track and the latest initiatives are captured

Preferred Qualifications

Prefer experience with Asana and prior project coordination experience

Benefits

Work at Home Opportunity