IT Experience Operations Specialist

Summary

Join Lemonade as an IT Specialist and play a pivotal role in supporting and developing new processes and automations for our IT stack. You will leverage automations and generative AI to devise and implement innovative solutions, delivering exceptional IT support and building a fresh, automated employee onboarding and offboarding experience. This role requires implementing automations to streamline IT operations, utilizing AI prompt engineering, and developing solutions for first-level support. You will also take charge of IT products, lead projects, stay informed on IT trends, and collaborate with other tech professionals. Lemonade offers a competitive salary, equity, and benefits.

Requirements

• 2+ years of experience in optimizing IT operations and automation with various tech stacks
• A knack for jumping into new challenges and solving them independently
• The ability to adapt quickly in a fast-paced tech environment
• A degree in computer science, IT, or related field
• A proactive attitude towards taking ownership of your work
• Strong problem-solving skills with a creative approach to bold & new solutions
• Excellent communication skills, proven ability to engage with stakeholders

Responsibilities

• Deliver exceptional IT support, resolving hardware and software issues, ensuring network connectivity, and providing effective remote assistance
• Build and maintain a fresh, automated employee onboarding and offboarding experience
• Implement automations to streamline IT operations, enhancing efficiency and security
• Utilize AI prompt engineering to improve the effectiveness of IT support tasks
• Develop solutions for first-level support - create informative knowledge-base articles and user-friendly self-service tools
• Take charge of our IT products, identifying opportunities for enhancements and innovation
• Lead projects from inception to completion, ensuring successful outcomes
• Stay informed on the latest IT trends and technologies
• Work collaboratively with other tech professionals to provide outstanding service to users

Preferred Qualifications

At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture

Benefits

• Ability to work remotely
• Lemonade's US base rate of pay for this full-time position is $28.85 - $33.65 per hour + equity + benefits