Operations Specialist

Summary

Join Merchants Fleet as a FleetShare Ambassador and provide onsite support to clients in Tennessee. Serve as the primary contact for FleetShare locations, conducting site visits and acting as a subject matter expert. Key responsibilities include facilitating documentation for new users, conducting vehicle inspections, managing rental inquiries, building client relationships, and managing territory usage to increase utilization and income. You will also provide KPI reporting, coordinate vehicle movements, handle billing, collaborate with cross-departmental teams, and troubleshoot product technology. A Bachelor's degree and a valid U.S. driver's license are required. The role involves frequent travel and requires the use of a personal vehicle.

Requirements

• Proven experience in managing deadlines and providing feedback on trends and customer challenges
• Must hold a valid U.S. driver's license and an acceptable driving record at time of hire
• Must continue to keep a satisfactory driving record, as determined by Merchants, and remain eligible to be insured by the company’s vehicle insurance carrier. Employee must cooperate in completing any required authorizations or paperwork for regular motor vehicle checks
• Excellent customer service, communication, and listening skills
• Aptitude to learn FleetShare fleet management system (Agile/TSD), CRM (Salesforce), and LeaseWave
• Strong Microsoft Office Suite skills; ability to learn and utilize company software
• Effective time management and organizational skills
• Critical thinking and problem-solving ability
• Exceptional verbal, written, presentation, project management, and interpersonal skills
• Ability to work independently and collaboratively as part of a team
• Must be comfortable working on your feet for extended periods throughout the shift
• Work is primarily conducted outdoors in varying weather conditions, including heat, cold, rain, or wind
• Frequent bending, kneeling, and reaching to complete tasks
• Bachelor's degree required

Responsibilities

• Serve as the primary contact for FleetShare locations in your territory, conducting site visits as necessary
• Act as a subject matter expert within FleetShare, sharing consultative information with clients and internal partners
• Facilitate documentation for new or renewing FleetShare users
• Conduct inspections for new vehicles entering the program
• Manage rental-related inquiries, including repairs, billing, registration, and FleetShare technology access
• Build and maintain relationships with key onsite contacts within client operations
• Manage usage in the defined territory to increase utilization and income
• Facilitate maintenance, repairs, inspections, registrations, and related needs of FleetShare vehicles
• Provide KPI reporting for the assigned territory internally and externally as required
• Coordinate vehicle movements and material shipments within the territory
• Handle billing for charges incurred within the assigned territory
• Collaborate with cross-departmental teams within Operational and Technical departments
• Troubleshoot product technology onsite as needed
• Take on additional projects as assigned

Preferred Qualifications

Familiarity with telematics software is a plus

Benefits

• Leadership who truly lead and engage with employees
• Real career paths and the tools you need to grow and develop
• A work environment that’s encouraging and collaborative