Operations Specialist

Summary

Join Pax8 as the Operations Specialist for the Americas and become the driving force behind our regional operational excellence. You will design and implement customer-centric processes, lead cross-functional projects, and serve as a key liaison between stakeholders. Leveraging data-driven insights, you will streamline workflows, champion continuous improvement, and foster a culture of growth. This role offers the opportunity to shape the future of Americas operations, directly impacting how we serve customers and partners. You will report to the Director of Operations and play a pivotal role in elevating operational maturity and aligning efforts with global CX goals. The ideal candidate possesses 3+ years of experience in operations or business management and expertise in Lean/Six Sigma, Agile/Scrum, and data-driven decision-making.

Requirements

• Experience: 3+ years in operations or business management, with a track record of optimizing processes, leading cross-functional initiatives, and scaling customer-focused solutions. Regional/global experience is a plus
• Skills: Expertise in Lean/Six Sigma, Agile/Scrum, data-driven decision-making, and stakeholder engagement
• Mindset: Customer-obsessed problem-solver who thrives in collaborative environments and champions innovation
• Education: Bachelor’s degree in Business, Operations, Data Analytics, or a related field (or equivalent experience)

Responsibilities

• Design and implement customer-centric processes that boost efficiency, scalability, and team alignment
• Proactively identify and resolve bottlenecks to keep workflows smooth and responsive
• Foster knowledge sharing to ensure consistency and empower teams to deliver exceptional results
• Drive cross-functional projects (e.g., Plan8) that enhance regional performance and customer outcomes
• Collaborate with stakeholders to manage timelines, deliverables, and success metrics using proven frameworks
• Ensure every initiative aligns with our mission to exceed customer expectations
• Serve as the voice of the Americas, prioritizing regional needs (e.g., product enhancements) based on customer impact
• Communicate transparently with stakeholders about timelines, changes, and feedback loops
• Escalate critical issues swiftly to maintain trust and alignment across teams
• Curate OKRs and dashboards that spotlight customer-centric metrics and drive actionable decisions
• Support data-driven business reviews to celebrate wins and pivot quickly when needed
• Ignite a culture of continuous learning through retrospectives, training, and knowledge-sharing forums
• Equip teams with best practices and tools to elevate customer experiences across every touchpoint

Benefits

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups