Pismo is hiring a
Operations Specialist in Brazil

Summary

The role is for an Operations professional at Pismo, a remote-first financial services company backed by prominent investors. The job involves analyzing and resolving transaction issues, serving as the primary point of contact for network transactions, investigating discrepancies, proactively identifying patterns, and suggesting improvements to the product and engineering teams.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Proven experience in transaction processing and understanding of technical instruction documents, especially within Visa and Mastercard networks
• Knowledge on transactions settlement and clearing
• Strong analytical and problem-solving skills, with the ability to make quick, informed decisions
• Experience working with transaction databases and familiarity with SQL or similar querying languages
• Proficiency on interpreting behaviors and fetching results from different technical systems

Responsibilities

• Analyze and resolve tickets related to transaction issues
• Serve as the primary point of contact for all issues related to network transactions
• Investigate discrepancies on our platform, making decisions such as approving, denying or replacing incorrect transactions
• Work proactively to identify patterns and potential issues, bringing recommendations to the product and engineering teams to help improve the product over the long term

Preferred Qualifications

• Intermediate English Level
• (Desirable) Familiarity with international standards ISO 8583, EMV, and APIs
• (Desirable) Experience using AWS tools
• (Desirable) Experience using tools like Postman or Insomnia
• (Desirable) Experience in managing client support on a global scale, dealing with diverse cultural and regional considerations
• (Desirable) Ability to convey technical information to non-technical users clearly
• (Desirable) Previous experience in a technical support role or IT-related field
• (Desirable) Understanding of cloud computing and relevant technologies

Benefits

• Remote work
• Flexible hours
• Gympass
• Meal & Food vouchers
• Remote work financial support
• Life Insurance
• Medical and Dental Assistance
• Employee child care benefit: daycare
• Vidalink partnership
• Day off (Birthday)
• Support for studying languages
• 50% off AWS and GCP certifications