Operations Specialist

Summary

Join our innovative team as an Operations Specialist and provide comprehensive product support, manage product transactions, and deliver exceptional customer service in a fast-paced environment.

Requirements

• High school diploma required
• A minimum of 1-2 years of related customer service experience
• Strong written and verbal communication skills
• Ability to learn new computer system applications

Responsibilities

• Performs tasks required to schedule notaries for in-person signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully
• Resolves common issues that occur during the duration of a transaction and escalates when necessary
• Makes outbound phone calls when time sensitive situations arise
• Performs quality control activities to ensure that all signings reach the expected touchpoints and help prevent any issues during the lifecycle of an order
• Assists with post close quality reviews as needed and reports errors for resolution
• Completes special projects as requested by their manage

Benefits

• Excellent health, dental, and vision benefits
• 401(k) with up to 4% company match
• 16 weeks paid parental leave (regardless of gender)
• Flexible time off policy
• Flexible spending account for healthcare and dependent care
• Life and disability insurance