Customer Operations Specialist
Forma
📍Remote - Taiwan
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Job highlights
Summary
Join Forma as a Customer Operations Specialist and be responsible for operational aspects of employer-sponsored accounts, troubleshooting issues, and optimizing workflows.
Requirements
- Bachelor’s degree or equivalent work experience
- Experience in employee benefits is a big plus!
- Excellent verbal and written communication skills, presentation skills, and organizational skills
- Ability to learn quickly, solve problems and make decisions with minimal supervision
Responsibilities
- Providing our customers support via internal tickets
- Leverage your deep understanding of our Internal Support Portal to address our members’ concern quickly and accurately
- Make recommendations for members with your deep knowledge about Forma’s product
- Representing the voice of the customer to help shape the future roadmap of the product
- Managing daily operational works such as order fulfillment, payroll report, and claim review
- Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards
- Assisting with the implementation of new processes and procedures
- Identifying ways to improve customer experiences
- Tracking and reporting on operational performance
Benefits
- Remote-first working environment
- MacBook
- Employee wellness program
- Home Productivity program
- Team building program
- Flexible PTO policy
- $1000 USD/year - Health Examination
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Please let Forma know you found this job on JobsCollider. Thanks! 🙏