Operations Support Associate

Summary

Join Localyze's Support team as an Operations Support Associate and contribute to the smooth running of immigration processes. You will support immigration experts by preparing application forms, gathering documentation, and communicating with authorities. Responsibilities include managing email interactions, organizing documentation, and supporting internationals navigating immigration. This role requires attention to detail, clear communication, and comfort with digital tools. No prior immigration experience is needed, but curiosity and a proactive mindset are essential. Localyze offers remote work flexibility, a generous benefits package, and opportunities for professional development.

Requirements

• Are curious about immigration topics and eager to learn (no prior experience is needed, as you’ll be supported by our experts and with clear guides and resources)
• Have a high level of accuracy and attention to detail (e.g. when creating official documents or filing applications using step-by-step instructions)
• Communicate clearly and professionally in English, both written and verbal (German or other languages are a plus)
• Enjoy researching information online and are confident navigating official websites to find answers about immigration processes
• Are comfortable with digital tools and like working in a structured, process-driven environment
• Bring a proactive, solution-oriented mindset — able to manage tasks independently and collaborate closely with teammates when needed

Responsibilities

• Support our immigration experts by preparing application forms, gathering required documentation, and ensuring the accuracy of standard documents needed in immigration processes for our core market in Germany, and potentially other markets
• Communicate with authorities to coordinate appointments, such as embassy visits for our talents
• Handle administrative tasks that enable our case managers (the immigration experts) to focus on complex topics
• Respond to talent inquiries about visa processes and formal paperwork via chat
• Develop, create, and update internal guides and guidelines to ensure accurate and up-to-date information
• Submit incoming requests for business trip requests and workations to our compliance partners and sharing feedback with the customer

Benefits

• No Office, No Borders : Embrace the freedom to work from anywhere within our entities in Germany, Portugal, Spain, or the UK. Plus, make the most of Workations !
• Craft Your Workspace : Create your ideal workspace with our annual LocaBoost allowance, you can kit out your home office or put it towards a local coworking space – the choice is yours
• Equity for All : We believe in shared success. Join us, and not only become part of the Localyze team, but also an integral stakeholder in our growth with an attractive equity plan
• Grow With Purpose : Fuel your growth mindset with an annual learning & development budget. We're invested in your career journey
• Wellness Boost : Balancing work and life is an art, and we're here to support you. Enjoy a monthly wellness stipend to be spent flexibly, plus access to OpenUp for 1:1 coaching sessions, unlimited courses, digital resources, and roundtable discussions
• Out of the ‘Virtual’ Office : Enjoy 28 days of paid time off, plus local public holidays, and here's a little extra – an additional celebratory day off just for you!
• Family First : Welcoming a new family member? Take the time you need with parental leave to bond and cherish those precious moments
• Globetrotter Gatherings : Keep the team spirit high with not one but two team meetups per year. And wait for it – an annual international company-wide retreat. Picture this: Portugal in 2022, Italy in 2023 – and who knows where next?