Remote Operations Support Specialist

Summary

The Operations Support Specialist at Varsity Tutors supports tutors, resolves technical issues, monitors sessions, and evaluates quality. Ideal candidates have customer service experience, strong problem-solving skills, and are comfortable working in a fast-paced environment.

Requirements

• Level B2 English proficiency
• Experience in a customer service center, taking inbound calls, chats, emails, or workloads
• Experience with Google documents
• Strong analytical and problem-solving skills
• Comfortable performing all job responsibilities on a laptop or computer
• Able to perform basic technical troubleshooting with work equipment
• Highly adaptable to change and thrives in a fast-paced environment
• Self-starter with exceptional attention to detail
• Excellent time management and organizational skills. Ability to work independently
• Ability to multitask in a dynamic environment where priorities change quickly
• Willingness and ability to quickly learn business practices, policies and procedures
• Ability to work full-time 40 hours a week, with at least 1 evening and 1 weekend day required based on available shifts (shifts to be adjusted seasonally based on demand if needed). Operating day is from 8:00am - 8:00pm CDT
• High-speed Internet access (25 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
• A quiet work environment that promotes focus

Responsibilities

• Provide Customer Support to Contracted Tutors
• Account Setup
• Specific Student Opportunities or Assignments
• Tutoring Products
• Technical Issues
• Scheduling Conflicts
• Payment and Payroll
• Provide guidance and assistance to tutors about
• Resolve Technical Issues for both Instructors and Students
• Support and Audit Tutoring Sessions
• Provide Insights for School System Partners

Preferred Qualifications

• Professional experience in recruiting, education, customer service, retail, or another fast-paced environment
• Experience with technical support

Benefits

• Competitive Hourly Rate ($12/hr USD)
• Full-Time Position (40 hours per week)
• Fully Remote Position
• A once-in-a-lifetime opportunity to help transform how the world learns!
• A fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture