Ops Training Assistant

Summary

The job is for a Quality Assurance and Training team member at LawnStarter, a fast-growing marketplace in the lawn care industry. The role involves learning company processes, creating new training, attending meetings, updating the Training Database, and occasionally assisting with Quality Assurance.

Requirements

• Must have experience working at LawnStarter
• Must have Call Center Training experience, a minimum of 1 year
• Must have Quality Assurance experience
• Experience with creating training documents, exams, and quizzes
• Experience with Google Suite programs (Or the Microsoft Equivalent)
• Experience with AWS (required)
• Experience with Zendesk (required)
• Must have a webcam and be comfortable being on camera
• Ability to provide constructive coaching and feedback
• Excellent oral and written communication skills with the ability to communicate with individuals at all levels of the organization
• Detail-oriented and well-organized
• Performs tasks with a high degree of accuracy

Responsibilities

• Learn company processes and policies to teach new hire agents
• Create any new training that needs to be implemented in the department
• Attend meetings with multiple departments
• Update and maintain the Training Database
• Occasionally assist with Quality Assurance

Preferred Qualifications

Experience with DominKnow (a plus)