Remote Order Management Specialist

Summary

Join Glorious as an Order Management Specialist in the EMEA region to manage B2B orders, provide customer support, and collaborate with cross-functional teams.

Requirements

• Residing and authorized to work in a country located in the EMEA region
• Access to a reliable high-speed internet connection
• Professional fluency in English; other languages are not required, but are a plus
• A bachelor’s degree in Logistics, Business Administration, or another relevant field, or equivalent combination of education and training
• 2+ years of experience in B2B order management, logistics, and/or customer service
• Working knowledge of import and export regulations in the EMEA and APAC regions
• Proficient with Microsoft Office/Google Workspace and NetSuite (or another ERP system), with the aptitude to learn new software and systems as required
• Exceptional organizational skills, time management skills, and attention to detail
• Ability to work independently for long periods of time without direct supervision
• Ability to collaborate with a remote team to meet deadlines, resolve issues, and collect information for customers
• Excellent written and verbal communication skills

Responsibilities

• Review EMEA and APAC customer purchase orders and contracts to verify accuracy and completeness
• Enter customer orders into the company’s order management system in a timely and accurate manner
• Work with the logistics team to ensure that orders are picked, packed, and shipped in a timely manner
• Monitor order statuses and proactively communicate updates to customers and internal stakeholders
• Serve as the primary point of contact for customers, sales teams, and other business units who have questions about orders, shipments, or returns
• Process returns and exchanges in accordance with company policy
• Resolve customer inquiries and complaints in a professional and courteous manner

Benefits

• Comprehensive health care coverage
• Paid time off and paid holidays
• Annual bonus opportunity
• Employee discount on Glorious purchases