Order Processing Specialist

Summary

Join LastPass as an Order Processing Specialist and contribute to a dynamic, publicly traded SaaS company. Based in the Boston Innovation District, you will be part of the CFO’s Finance Support Operations Organization, working on the Billing Team and reporting to a manager in Budapest. This role involves managing e-commerce and invoiced transactions, resolving customer issues, and ensuring smooth operations. You will collaborate with various internal and external stakeholders, including Sales, Accounting, and Customer Care. The position offers opportunities for professional growth in a supportive and innovative environment. LastPass provides competitive compensation, flexible paid time off, generous parental leave, and comprehensive health coverage.

Requirements

• Background in finance operations, with hands-on experience in deal desk, collections, and billing systems like Salesforce
• Reliable and deadline-driven, with a strong sense of ownership
• Comfortable collaborating across global teams and time zones
• Flexible and quick to adapt in dynamic, fast-paced environments
• Detail-oriented with a focus on accuracy, even under pressure

Responsibilities

• Review sales opportunities to ensure compliance with Finance Support Operations Policies, including ASC 606 and US GAAP
• Verify the accuracy and completeness of sales orders and contract terms entered into the Company’s ERP (NetSuite)
• Review and address internal cases within Salesforce.com, meeting standard time commitments
• Meet month-end and quarter-end deadlines by providing timely support to both internal and external stakeholders
• Manage tax exemptions, invoicing, and payment processing issues
• Communicate effectively and professionally with all stakeholders
• Support compliance efforts and assist with internal/external audit requests by gathering necessary documentation and drafting required reports
• Provide cross-functional support to the broader Finance Support Operations Team as needed
• Contribute to special projects as directed by Finance Support Operations Team Leadership

Preferred Qualifications

• Background in Accounting, Finance, Business, or a related field
• Intermediate proficiency with MS Office products (Excel, Word, PowerPoint)
• Experience working in a remote-centric environment, utilizing collaboration tools such as GoToMeeting, Microsoft Teams, Zoom, etc

Benefits

• Competitive compensation
• Flexible Paid Time Off policies , including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days
• Generous parental leave
• Comprehensive health coverage , including dependents
• Home office setup support
• LastPass Families free account for up to 5 members
• Continuous learning and development opportunities , including an annual learning stipend to invest in your growth
• Peer-to-peer recognition through Motivosity
• Employee Assistance Program for well-being support
• Remote work stipend to support your home office needs
• Short-Term or Remote-Centric Work Arrangements for added flexibility