Organizational Change Management Consultant

Summary

Join Planet Technologies, a leading Microsoft services provider, as a M365 Organizational Change Management Consultant. You will support impactful projects, providing world-class OCM services to government, corporate, and educational clients. This role involves developing and executing OCM strategies, leveraging Microsoft technologies for digital transformation. You will collaborate with cross-functional teams, lead assessments, and build communication and training plans. Success requires strong OCM expertise, Microsoft 365 knowledge, and excellent communication skills. Planet offers a flexible work environment and professional development opportunities.

Requirements

• 5+ years of experience in change management or adoption functions
• Strong knowledge of Microsoft 365 technologies, including Teams, SharePoint, OneDrive, and Copilot - what are the best practices around them, what leads to build best practices, what use cases are the most valuable for most customers, how to identify use cases specific to customers, how to handle end-users and IT objections
• Professional with excellent communication skills, written and verbal. Design and creative skills to make communication appealing and meaningful is definitively a plus
• Must have the ability to proactively respond to internal/external questions and collaborate across internal/external teams
• Experience with user research (qualitative and quantitative) and post-implementation reviews
• Will be able to problem solve efficiently within the specific area of expertise and suggest process improvement or standardization as requested and/or directed
• Knowledgeable in the specific area of expertise to demonstrate a proactive approach to help customers make basic decisions around features and capabilities with the option of identifying and referring additional products or services within the specific areas of technical competence if needed and/or required for the customer
• Demonstrated expertise in OCM projects applied to Microsoft 365
• The ability to lead assessment with C-Suites, end-users and IT contacts with a special focus on collaboration, governance, productivity, wellbeing and engagement
• A proven track record in working with customers to understand their business and culture
• Expertise working with enterprise customers in a strategic fashion to assess, envision, plan, design and oversee implementation of an OCM program
• A reputation for delivering results with a smile
• The ability to excel in a fast-paced environment
• A propensity to adjust to different cultures thinking out of the box
• Core OCM knowledge
• Know and practice every piece of the methodology within the execution phase: communication, training, measuring, adjusting, establishing and nurturing community of champions; and support senior consultant in the build phase; interview preparation, survey preparation and analysis, focus group preparation

Responsibilities

• Conduct all OCM activities, including vision discovery, kickoff, change scope analysis workshops, interviews, surveys, focus groups, and more
• Develop and execute new offerings related to Microsoft Copilot
• Strategize the change, by identifying the best options and avenues for communications and training and building communication, training and champions plans
• Build and share knowledge through various channels, including blogs, workshops, and training sessions
• Educate end-users, champions and stakeholders to make this transition or transformation beneficial without anxiety or fear
• Measure the success of the transition or transformation
• Adjust the plan implementing tactics to target specific needs
• Design and implement change management plans using best practices and a consistent methodology
• Provide leadership and guidance to project teams, change champions, and junior consultants
• Collaborate with cross-functional teams, project managers, and IT professionals to ensure alignment between change management efforts and project objectives
• Stay abreast of emerging technologies and build new OCM materials and engagements

Preferred Qualifications

• Experience with GCC High migration projects, Copilot deployment and Power Platform is a plus
• PROSCI Certified Change Practitioner or Microsoft Adoption Specialist certification(s) is a plus

Benefits

• Enjoy a flexible work environment with opportunities for remote work
• Access to ongoing training and professional development opportunities