Customer Support Consultant

Summary

Join SupportYourApp as a Customer Support Consultant and contribute to the success of leading SaaS, Software, or Hardware solutions. Work remotely in a multicultural and multilingual environment, mastering new skills and achieving challenging goals with a People First management approach. Respond to and resolve customer inquiries and issues via email, phone, or chat, building positive relationships and collaborating with stakeholders. Stay up-to-date with cutting-edge technology, ensuring secure handling of sensitive customer information, and applying best practices for customer happiness.

Requirements

• Fluent German and English skills (C1 for both spoken and written)
• Minimum of 1 year in customer support is a must-have
• Analytical and research skills
• Demonstrated ability to understand and empathize with customers’ needs and concerns
• Positive, responsible and proactive attitude
• Comfortable working in a fast-paced, ever-changing environment
• Strong ability to quickly learn and work with multiple software tools and platforms
• Proven capability to handle a high volume of customer inquiries and multitask without sacrificing quality
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Respond and resolve customer inquiries and issues via email, phone, or chat in a timely and professional manner
• Build positive and long-lasting relationships with customers
• Communicate and collaborate with external stakeholders such as hotels, booking platforms, and service partners
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices

Preferred Qualifications

• Experience with CRM systems
• Experience in the tourism industry

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development