Remote Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual, fully remote environment. You will provide exceptional customer and technical support via calls, emails, and chats, building positive relationships with customers while meeting team KPIs and staying current with technology. This role requires excellent German and English language skills, an independent and proactive work approach, and a personal laptop with sufficient specifications. We offer a fixed schedule, competitive compensation in USD, good referral bonuses, paid training, and a supportive work-life balance.

Requirements

• Excellent German (C1 for both spoken and written) and English B2
• Ability to work collaboratively in a team
• Independent and proactive approach to work
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Providing exceptional customer and technical support via calls, emails, and chats
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Maintain working knowledge of our client’s products and services

Preferred Qualifications

• Experience in customer support
• Knowledge of golf rules and golf equipment
• Experience with CRM systems

Benefits

• Fixed schedule: Monday to Friday, 10 AM–6 PM, CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development