Outreach and Engagement Specialist

Summary

Join Colla Health, a fast-growing behavioral healthcare startup, as an Outreach and Engagement Specialist. You will be a key member of our team, directly impacting the lives of cancer patients by educating and enrolling them in our services. This role involves high-volume outbound calling, managing inbound inquiries, and collaborating with healthcare providers. The ideal candidate is outcome-driven, empathetic, and experienced in high-volume outbound calling. Colla Health offers a competitive salary, performance bonuses, excellent healthcare benefits, and a flexible vacation policy.

Requirements

• Be outcome-driven, with high empathy and customer service orientation
• Demonstrate success in a high volume outbound-calling role; enrollment or business development-related
• Be experienced with remote work, U.S-based
• Be passionate about expanding behavioral health access to patients in need
• Possess strong organizational and time-management skills
• Be able to work independently and as part of a team
• Be creative, action-oriented, and someone who enjoys a fast-pace, evolving environment

Responsibilities

• Conduct outbound calls (est. 50/day) and digital outreach to patients, informing and educating how Colla Health’s platform serves as an extension to a partner practice’s care team
• Achieve member enrollment goals as driven by company KPIs
• Manage inbound calls from potential patients
• Support patients by answering their questions, addressing concerns and providing guidance on how Colla Health can support them
• Document all interactions and maintain timely, accurate records of patient outreach activities
• Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services

Benefits

• Salary of $40,000 - $50,000 / year, depending on experience
• Performance bonus-eligible
• Competitive healthcare benefits
• Generous and flexible vacation policy
• Access to world-class startup platform