Outreach and Engagement Specialist

Summary

Join Colla Health, a fast-growing behavioral healthcare startup, as an Outreach and Engagement Specialist. You will be the primary point of contact, educating and enrolling cancer patients in our services. This role requires excellent communication, empathy, and the ability to build rapport. You will conduct outbound calls, manage inbound inquiries, and achieve enrollment goals. Collaboration with healthcare providers and maintaining accurate records are crucial. The position offers a competitive salary, performance bonuses, and excellent benefits in a supportive and collaborative environment.

Requirements

• Be outcome-driven, with high empathy and customer service orientation
• Have experience with remote work
• Be passionate about expanding behavioral health access to patients in need
• Possess strong organizational and time-management skills
• Have the ability to work independently and as part of a team
• Be creative, action-oriented, and enjoy a fast-pace, evolving environment

Responsibilities

• Conduct outbound calls (est. 50/day) and digital outreach to patients, informing and educating how Colla Health’s platform serves as an extension to a partner practice’s care team
• Manage inbound calls from potential patients
• Achieve member enrollment goals as driven by company KPIs
• Support patients by answering their questions, addressing concerns and providing guidance on how Colla Health can support them
• Document all interactions and maintain timely, accurate records of patient outreach activities
• Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services

Preferred Qualifications

Have availability Monday - Friday 10am - 6pm PST

Benefits

• Salary of $40,000 - $50,000 / year, depending on experience
• Performance bonus-eligible
• Competitive healthcare benefits
• Generous and flexible vacation policy
• Access to world-class startup platform