Outreach Intern

Summary

Join ITHAKA's Outreach Team as a Summer Intern and contribute to connecting libraries worldwide with high-quality electronic resources. This 12-week internship, starting June 2, 2025, focuses on optimizing engagement with libraries. You will work on a comprehensive project involving contact database updates, identifying key decision-makers, developing a framework for maintaining up-to-date contacts, and optimizing outreach templates. The role reports to the Sr. Director for Institutional Development and Strategic Partnerships. The application deadline is January 31, 2025. The internship offers hands-on experience in sales strategy, database management, and customer communication.

Requirements

• Current graduate student or upper-level undergraduate student
• Strong attention to detail and organizational skills
• Excellent written and verbal communication abilities
• Proficiency in Microsoft Excel or similar tools for database management
• Experience with knowledge base software such as Confluence, Wiki, etc
• Familiar with Google Suite: Docs, Sheets, Slides, and Drive
• Research skills, with the ability to find and verify information from reliable sources
• Self-motivated and able to work independently with minimal supervision
• Experience with CRM systems (e.g., Sugar CRM, Salesforce) or other database platforms
• Knowledge of library operations or familiarity with academic/research institutions
• Interest in sales, marketing, or library sciences

Responsibilities

• Audit and update the current library contact database, ensuring accuracy and completeness
• Research and identify key decision-makers (e.g., subject selectors) at academic, public, and research libraries
• Create a sustainable workflow for regular updates to the contact database
• Identify and document reliable sources for finding and verifying contact information
• Develop standard operating procedures (SOPs) for database maintenance
• Organize and standardize communication database
• Modify existing and draft new email templates tailored for common sales scenarios, such as introducing products, following up, and re-engaging inactive accounts
• Customize templates to address different library types and regions effectively
• Collaborate with the sales team to understand priorities and challenges
• Present findings, updated contacts, and the proposed framework to the team at the end of the internship
• Gather feedback and refine deliverables based on team input

Preferred Qualifications

Work Authorization and Sponsorship: ITHAKA is not currently considering candidates who require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States

Benefits

The pay for this position is $20.00/hourly