Owner Success Coordinator

Summary

Join Vacasa as a Regional Owner Success Coordinator and provide account support to a large and growing portfolio of vacation homeowners. You will assist owners with account-related questions, ensure compliance with permitting regulations, onboard new owners, and resolve revenue concerns. This 100% remote position requires excellent communication and problem-solving skills. You will work independently and collaboratively with internal departments to provide timely and accurate information to owners. The role involves managing various aspects of owner accounts, including revenue management, permitting, onboarding, finances, and calendar management. Success in this role requires strong technical skills and the ability to handle complex issues with professionalism.

Requirements

• A home office environment that includes
• A private workspace with the ability to eliminate outside distractions
• High-Speed Internet with the ability to connect your workstation to your router with a cable, not via WiFi. (satellite/dial-up internet not supported)
• Speed test required : please use this link to run the internet speed test. The internet speed must be at least 100.0 download/10.0 upload . If your internet does not meet these requirements, you will need to upgrade prior to applying
• Outstanding verbal and written communication skills
• Excellent organization and time management skills
• Ability to handle difficult conversations with professionalism and grace
• Creative problem solving
• Comfortable using G Suite
• Adaptability in a fast paced and constantly changing work environment
• Work effectively both independently and as a member of the team
• Ability to multi-task and use a variety of systems and tools
• Attention to detail
• Impeccable follow up skills

Responsibilities

• Be at the forefront of the company working in a fast-paced, dynamic environment as the go-to person for our owners and field staff in a specific region
• Work alongside and collaborate with other internal departments to provide thorough, accurate information back to owners on a regular basis
• Support individual owner’s success, including
• Revenue management and property performance
• Permitting compliance
• Onboarding new owners
• Finances including statements, portfolio analysis, and online account
• Calendar management
• Account-related programs including Guest Works and VIP owners
• Contracts
• Owner Terminations
• VIP Program
• Portfolio Analysis
• Other duties, as assigned

Benefits

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Vacation & Sick Time
• Employee Assistance Program (EAP)
• Employee Discounts