Performance & Growth Partner

Summary

Join Zepz, a leading global remittance company, as a Performance & Growth Partner. You will play a key role in supporting colleagues to reach their full potential, focusing on performance enablement (60%) and learning & development (40%). This involves embedding Zepz's performance philosophy, managing performance review cycles, supporting goal setting and tracking, providing performance coaching and feedback, analyzing performance data, and promoting a culture of recognition. In the learning & development area, you will identify skill gaps, define future skill requirements, curate learning resources, support training programs, enhance onboarding, and support career growth. This is a fantastic opportunity to make a tangible impact in a rapidly growing fintech environment. The role requires experience in HR, People Operations, Talent Acquisition, or Learning & Development, ideally in a fast-paced technology environment. Zepz offers a remote-first work environment and various benefits including unlimited annual leave, private medical cover, retirement plans, life assurance, and parental leave.

Requirements

• Experience in an HR, People Operations, Talent Acquisition, or Learning & Development role, ideally within a fast-paced technology or product environment
• A strong understanding of performance management principles and best practices
• An eagerness to learn about and contribute to learning & development strategies
• Excellent interpersonal and communication skills, with the ability to build rapport and influence at all levels
• Strong analytical skills and attention to detail, with proficiency in using data to inform decisions
• Intellectually curious, takes initiative, Proactive and self-driven, with the ability to manage multiple priorities and work independently
• A keen interest in the fintech industry and Zepz's mission to empower global communities
• Proficiency in HRIS systems and Google Workspace applications

Responsibilities

• Performance Philosophy: Embed Zepz performance philosophy through continued stakeholder management, comms, engagement, upskilling
• Performance Projects: Play an active role in creation and execution of key performance projects
• Performance Cycle: Manage and engage with key stakeholders (incl. Exco/SLT/PBP’s) to scale up the end-to-end management of Zepz's performance review cycles, including simplification, setting up systems, preparing communications, and providing guidance to employees and managers
• Goal Setting & Tracking: Support colleagues in understanding and setting clear, measurable personal objectives that align with team and company OKRs. Help track progress and identify areas for improvement
• Performance Coaching & Feedback: Work alongside People Partners to guide managers and employees on effective performance conversations, constructive feedback delivery, and building performance improvement plans where necessary
• Data & Insights: Develop and take talent dashboard to the next level. Analyse performance data to identify trends, highlight successes, and pinpoint areas for targeted intervention or development initiatives
• Recognition & Reward: Support initiatives that promote a culture of recognition and high performance, contributing to a positive and motivating work environment
• Learning Needs Identification: Partner with People Partners and team leads to identify skill gaps and development needs across departments
• Future Skill Requirements: Define future skills needed for future roles and strategies and complete skill gap analysis between current and future state
• Resource Curation: Create innovative learning interventions. Research, curate, and promote a range of blended learning resources (e.g., online courses, articles, learning office hours, internal experts) that align with Zepz's strategic priorities and individual development goals
• Development Program Support: Coordination and delivery of internal training programs, workshops, and team-building activities
• Onboarding & Integration: Contribute to creating content for and enhancing the onboarding experience for new hires, ensuring they are equipped with the foundational knowledge and tools for success
• Career Growth Pathways: Support the communication and understanding of internal career progression opportunities and development frameworks
• Learning interventions: Measuring ROI and business impact through Peakon and feedback surveys

Preferred Qualifications

• Experience in a scale-up or high-growth company
• Exposure to international or diverse workforces
• Experience with specific performance management or L&D platforms

Benefits

• Unlimited Annual Leave: Feel free to make the most of your time off and maintain a healthy work-life balance!
• Private Medical Cover: You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being
• Retirement: We offer pension schemes to help you plan for and secure your future
• Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected
• Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible
• We are also remote-first as an organisation, offering flexibility for you to work where you need to be most productive