Partner Account Manager

Summary

Join Omnidian, a B Corp certified company building a sustainable future, as a Partner Account Manager. You will support the Commercial Field Service Team and top-tier Field Service Partners (FSPs), ensuring seamless onboarding and exceptional support. This role involves managing partner relationships, overseeing performance, providing training, and driving continuous improvement. You will collaborate with internal teams and FSPs to achieve strategic initiatives and high satisfaction levels. The position offers remote work opportunities and a comprehensive benefits package. Omnidian is committed to diversity and inclusion, offering a supportive and collaborative work environment.

Requirements

• 3-5 years operations, vendor, and or sub-contractor management
• Contract management and exposure to pricing negotiations
• Demonstrated ability to work with KPIs, SLAs, and performance metrics
• Working knowledge in CRM systems, particularly Salesforce, and data analysis tools
• Proficiency in managing invoices, payments, and other account-level operations

Responsibilities

• Drive Service Level Agreements (SLAs) and performance for high-volume FSPs
• Build and maintain collaborative relationships with Field Service Partners to foster mutual growth and satisfaction
• Coordinate with FSPs and Accounts Payable to support invoices and payments
• Partner with stakeholders to establish impactful meeting frameworks, drive agenda alignment, and deliver performance evaluations
• Possess knowledge of contract terms and demonstrated expertise in pricing negotiations to support business objectives
• Monitor and analyze KPIs such as volume, turnaround times, and impactful performance ratios
• Gather stakeholder feedback on partner responsiveness, technical skills, and communication
• Utilize and customize tools such as BI and CRM platforms to assess performance metrics and drive improvements
• Identify and implement efficiency improvements to enhance partner performance
• Collaborate with the Commercial Service Network Manager to adjust and implement partner training programs
• Define Salesforce platform requirements and develop related training materials for FSPs
• Facilitate smooth onboarding and ongoing training for new and existing FSPs
• Identify and implement efficiency improvements to enhance Field Service Network performance
• Gather feedback from partners to identify improvement opportunities and implementation strategies
• Pilot new service strategies to boost partner engagement and performance

Preferred Qualifications

• Experience in the renewable energy or field service industry
• Familiarity with training program development and facilitation
• Advanced knowledge of performance tracking and reporting tools
• Extensive contract management experience

Benefits

• All of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• If you are near one of our employee clusters, we offer one or more local gatherings per year
• We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, self-managed PTO or 15 days of PTO in your first year, and paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
• 100% of health insurance monthly premiums for employees, and 50% for dependents
• Up to 15% performance bonus, eligibility begins after 90 days
• Equity Stake: stock options
• Up to $500 annual learning reimbursement