Partner Manager

Summary

Join our dynamic team as an Account Manager and redefine client relationship management. This role involves developing and nurturing key client relationships, understanding their business goals and hiring needs, and acting as a talent advisor. You will be responsible for client onboarding, training, retention, and expansion, as well as gathering and analyzing client feedback. Success in this role requires strong communication and interpersonal skills, strategic thinking, and proficiency in CRM software. We offer a flexible work environment, work-life balance, and opportunities for career growth.

Requirements

• Bachelor's degree in business, marketing, or a related field
• Proven experience in a client-facing role, preferably as a Client Success Manager, or in a similar position preferably in an outsourcing or staffing environment
• Strong communication and interpersonal skills, with the ability to build and maintain strong client relationships
• Ability to thrive in a fast-paced environment and manage multiple priorities
• Strategic thinker with a proactive approach to identifying opportunities and solving challenges
• Ability to manage multiple clients and projects simultaneously
• Proficiency in CRM software and Microsoft Office Suite
• At least 15mbps for the main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office
• Smartphone

Responsibilities

• Develop and nurture relationships with key clients to understand their business goals, hiring needs, challenges, and objectives
• Identify new opportunities for growth and performance improvement
• Understand the needs and challenges of MedTech/DenTech Companies and Practices
• Understand the tech stack and tools required by Medical and Dental Companies/practices
• Act as a talent or hiring advisor for our active clients
• Better utilize LinkedIn and social media
• Acquire a deep understanding of our product and services to provide expert guidance to our team
• Proactively identify opportunities for clients to optimize and expand their usage of our solutions
• Lead the onboarding process for new clients, ensuring a smooth transition and comprehensive understanding of our products
• Provide training sessions to clients on features, best practices, and updates to maximize their utilization and satisfaction
• Enhance client satisfaction and retention through targeted strategies
• Enhance client growth by 2x
• Engage clients for referrals and social testimonies
• Collaborate with sales to identify upsell and cross-sell opportunities
• Drive client growth by expanding service scope and aligning with clients' long-term goals
• Track growth metrics and provide insights to senior management
• Gather client feedback through surveys, meetings, and other channels to understand their experiences and sentiments
• Analyze feedback to identify trends, areas for improvement, and opportunities to enhance our products and services
• Collaborate with internal teams, including sales, product development, and support, to ensure a cohesive and positive client experience
• Communicate product updates, new features, and relevant information to clients clearly and timely

Benefits

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best