Partner Operations Manager

Summary

Join Contentsquare as a Partner Operations Manager to optimize and scale our partner ecosystem. This role involves managing operational aspects of channel and technology partnerships, ensuring seamless collaboration and data-driven decisions. You will develop and manage onboarding processes, streamline workflows, maintain performance dashboards, and collaborate with cross-functional teams. The ideal candidate has experience in partner operations, SaaS business models, and project management. This position reports to the Revenue Operations Team and offers a competitive salary and benefits package.

Requirements

• Strong business acumen with 3-7 years in partner operations, sales operations, or a related role in a SaaS or technology company
• Familiarity with PRM and CRM tools (Salesforce, or similar, PartnerStack, Impartner or equivalent) and data analytics platforms
• Strong ability to manage multiple projects and stakeholders in a fast-paced environment
• Ability to analyze partner performance data and drive actionable insights
• Proactive approach to identifying and resolving operational challenges
• Business analysis and functional experience, including requirements gathering, creating/deploying solutions to end-users
• Excellent written and verbal communication skills to work effectively with internal teams and external partners
• High level of personal drive, self-motivated and passionate. Possesses a natural curiosity to learn
• Strong interpersonal skills, experienced building strong cross-functional working relationships

Responsibilities

• Develop and manage operational processes to onboard, train, and support partners effectively
• Streamline and automate partner workflows, including deal registration, contract management, and revenue tracking
• Maintain and enhance partner performance dashboards, providing insights into partner success, engagement, and revenue contribution in the CRM
• Contribute to Partner results presentation (QBR, Team meeting, etc)
• Work cross-functionally with Sales, Marketing, Product, and Customer Success teams to improve partner experience and alignment
• Oversee partner relationship management (PRM) tools, CRM integrations, and other relevant systems
• Ensure partners comply with company policies, legal agreements, and operational best practices
• Define & develop KPIs and track success across partner programs, identifying areas for growth and improvement
• Act as a key point of contact for partner operations, addressing inquiries, escalations, and process enhancements
• Act as a key liaison/partner between the Partner Team, Revenue Operations and Finance departments for Data alignment

Benefits

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
• Work flexibility: hybrid and remote work policies
• Generous paid time-off policy (every location is different)
• Immediate eligibility for birthing and non-birthing parental leave
• Wellbeing and Home Office allowances
• A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
• Every full-time employee receives stock options, allowing them to share in the company’s success
• We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
• And more benefits tailored to each country