Partner Quality Specialist Senior

Summary

Join Pathward, a hybrid, remote-office financial empowerment company, as a Partner Relationship Manager. You will work with internal and external partners to ensure marketing materials comply with all guidelines. Key responsibilities include reviewing marketing materials, building strong partner relationships, collaborating with internal teams, and managing the self-approval process for partners. You will need a high school diploma or equivalent and at least five years of related experience. Pathward offers a comprehensive benefits package including health insurance, 401(k), life insurance, disability benefits, and paid time off. The salary range is $23.07-$42.60 hourly, with additional performance-based incentives.

Requirements

• High School Diploma or equivalent
• Minimum of five years of related experience

Responsibilities

• Review and approval of marketing materials against work papers to ensure quality and adherence to Pathward, Network, and Regulatory guidelines
• Establish and maintain strong relationships with Partners through regular communication via phone, email, and meetings
• Collaborate with internal teams, including legal, compliance, and network operations, to address client needs and deliver solutions
• Facilitate, drive, and complete department-specific program implementation tasks
• Complete submissions of programs to payment networks for their review and approval
• Train Partners on and monitor their use of the marketing submission portal
• Manage the self-approval process for assigned Partners by training them on the process, encouraging utilization, and ensuring Partners are meeting and maintaining qualification levels
• Maintain a thorough understanding of assigned Partners and their programs
• Build relationships with internal and external stakeholders
• Conduct periodic reviews of Partners' compliance to guidelines and rules and complete reports of the findings
• Remediate applicable Compliance Review findings
• Meet and maintain all Service Level Agreements as defined by department criteria
• Meet and maintain acceptable Quality Review scores as defined by department criteria
• Participate in enterprise projects relating to existing Partner assignments
• Other duties as assigned

Benefits

• Health insurance
• 401(k) retirement benefits
• Life insurance
• Disability benefits
• Paid time off
• Annual performance-based incentive opportunity