Partner Relationship Manager

Summary

Join Deel, a rapidly growing SaaS company transforming the global talent landscape, as a Partner Account Manager. Maintain induction programs for new partners, ensuring understanding and completion of internal processes. Meet partner SLAs, work with stakeholders to identify and resolve issues, and provide conflict resolution support. Utilize the CRM system to track contract renewals and negotiate as needed. Maintain two-way communication between partners and the organization, representing Safeguard Global's best interests. Create and manage the regional governance calendar, gather key data for strategic metrics, and drive partner surveys. Ensure adherence to partner rate cards, resolve invoicing disputes, and track escalated client issues. Provide regular account activity reports. Deel offers a competitive compensation package and benefits, including stock grant opportunities, additional perks, and flexible remote work options.

Requirements

• Degree educated in business management or similar
• Minimum 5 years of account management experience in a supply chain or client service role
• Experience in SLA management, account reviews, forecasting and problem-resolution planning
• Excellent written and oral communication skills
• Extremely organized
• Self-Motivated, goal-oriented, persistent and a skilled negotiator
• Plans and carries out responsibilities with minimal direction
• Can demonstrate a high level of initiative and work well in a team environment
• Experience using Salesforce or similar CRM tool, Excel, PowerPoint and other standard business tools
• Works well under pressure

Responsibilities

• Maintain induction programs for new partners, ensuring that all internal processes and procedures are understood and completed
• Ensure partner SLA’s are met
• Work closely with the internal key stakeholders to maintain to identify potential issues that require partner governance resolution
• Conflict resolution support in line with internal escalation process
• Using the company CRM system to keep track of contract renewal dates and negotiate upon renewal time if required ensuring
• Provides regular two-way communication between the partner and organization , to provide strong team representation and set proper Safeguard Global governance and expectations
• Ensures partner is aware of organization's services, vision and values and always represents best interests of Safeguard Global
• Create, enhance & manage the regional governance calendar
• Work closely with the Team Manager, Global Partner Governance to gather key data essential to driving strategic metrics, including driving internal partner surveys, forecasting metrics and changeling new business opportunities
• Ensures partner rate card is always adhered to maintain company profits
• Work with Finance to solve invoicing disputes quickly
• Responsible for tracking/monitoring escalated client issues to ensure positive outcomes using our ticketing tool
• Provide regular input on all account activity, including status and call reports every week

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access