Manager, Partner Program and Operations

Summary

Join Neo4j as the Manager, Partner Program and Operations, overseeing the strategic design, execution, and monitoring of the company's partner program. You will manage all aspects of partner relationships, from recruitment and onboarding to performance tracking and ongoing engagement. This cross-functional role requires collaboration with various teams, including revenue operations, partner marketing, and professional services. The position involves defining and refining partner program strategy, managing partner onboarding and enablement, monitoring performance, optimizing processes, and providing regular reports and presentations. You will also maintain and enhance tools to support partner engagement and automation. This role is ideal for a highly experienced program manager with a proven track record of success in building and nurturing executive-level relationships with business partners.

Requirements

• Extensive experience in Program Management and launching strategic initiatives aimed at transforming the Partner experience, including partner types such as CSP’s, G/SI, and VAR
• Creative, dynamic, and passionate about building new programs and driving them successfully in the field
• Has successfully built, delivered and managed large complex program initiatives
• 5+ years of Partner Lead sales role in a fast-paced and competitive market with a focus on new business, particularly with Services and Value Added Resellers
• Partner Management: Track record of building and nurturing exec-level relationships with business partners, a hands-on approach to developing new opportunities, technical acumen, and the ability to close business in a fast-paced work environment
• Technically knowledgeable in enterprise software, cloud computing, familiarity with databases, DevOps, and open source technology
• Experience in CRM and Vendor Management Tools like Salesforce, Workspan, and Crossbeam

Responsibilities

• Strategic Development - Defining and refining the partner program strategy, including target partner segments, go-to-market approaches, and program goals
• Partner Onboarding and Enablement - Managing the process for new partners to join the program, ensuring they have the necessary resources and training to succeed
• Performance Management - Monitoring partner performance against key metrics, identifying trends, and recommending improvements to optimize the program
• Process Optimization - Identifying and implementing process improvements to streamline partner operations, improve efficiency, and enhance the partner experience
• Cross-functional Collaboration - Working with other teams (sales, marketing, product, etc.) to align partner programs with overall business objectives and ensure seamless communication
• Reporting and Analysis - Providing regular reports and presentations on partner performance, program effectiveness, and operational efficiencies
• Tool and System Management - Maintaining and enhancing tools like PRM platforms to support partner engagement and automation

Benefits

• Medical, dental, and vision benefits
• 401(k)
• Paid time off
• Certain leaves of absence