Partner Relationship Manager

Summary

Join Airbnb's Community Support organization as a Partner Relationship Manager (PRM) and lead the network strategy for outsourced support. You will optimize the global vendor footprint, build long-term relationships, and facilitate new site and service launches. This role demands strong project management, the ability to handle ambiguity, and effective cross-functional collaboration. A typical day involves managing vendor relationships, leading contract negotiations, overseeing site launches, and providing regular reporting to leadership. The position requires 8+ years of experience in vendor management and a strategic mindset. This is a US-remote eligible position with occasional office work.

Requirements

• 8+ years of experience in vendor management, network strategy, or outsourcing operations
• Strong background in contract negotiations, procurement, and commercial agreements
• Experience leading vendor selection, site launches, and service expansions
• A strategic thinker who can balance cost, quality, and operational flexibility
• Excellent stakeholder management and communication skills, with experience influencing at senior levels
• Proven analytical skills, with the ability to translate data into insights and strategic actions
• Comfortable working in a fast-paced, ambiguous environment
• Willingness to travel globally (~20%) to support vendor relationships and implementations

Responsibilities

• Own and manage relationships with key vendor partners, ensuring strong collaboration and alignment with Airbnb’s priorities
• Lead high-level vendor relationships, engaging with senior leadership at our partner organizations
• Execute a long-term vendor network strategy, ensuring the right mix of partners and locations to meet Airbnb’s evolving needs
• Oversee contract negotiations, renewals, and governance, including pricing structures, service agreements, and performance incentives
• Lead new vendor site launches, ensuring smooth onboarding, training, and integration into Airbnb’s operations
• Act as the primary point of contact for legal, procurement, and financial discussions related to vendor management
• Provide regular reporting and insights to leadership, offering recommendations on vendor performance and network optimization
• Work closely with cross-functional teams to support new services and major initiatives

Preferred Qualifications

Project management certification

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits