Remote Partner Solutions Architect

Summary

Join Glean's rapidly expanding startup as a Partner Solution Architect (PSA) to elevate your career. As the primary technical advisor, you will guide partners through architecture, design, and implementation of Glean within their enterprise architecture.

Requirements

• Interpersonal skills
• Communication: professional presentation and interaction skills with partners, customers, and internal teams
• Project planning: plan and execute the implementation of partner and customer projects
• Self-motivated: a proactive approach to delivering service to partners and customers
• Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
• Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers
• Pre or Post-sales Solution Architect experience in a product-led company is a huge plus
• Software development experience in at least two of the following: Python, Java, Go
• API and custom data integration experience in a Hybrid or SaaS environment
• Technical debugging: log analysis, code analysis, end-to-end transaction tracing
• Networking expertise: a deep understanding of networking, including cloud and on-premise networking
• Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering
• Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
• Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders
• Education Bachelor’s Degree in Computer Science or equivalent with at least three years of industry experience, or Masters in Computer Science or equivalent with at least one year of industry experience

Responsibilities

• Establish and maintain your role as the partner’s primary technical advisor
• Work with partners to onboard new data sources, build custom connectors, and implement custom integrations of Glean into their customers’ work environments and business application architecture
• Build and provide tools, templates, and documentation (best practices, technical content and new reference architectures e.g. white papers, code samples, blog posts) for partners to leverage when integrating Glean into their customers’ business application stacks
• Provide training and guidance to partner technical resources to enable them to manage, support, and extend Glean in their customers’ environments
• Identify opportunities with the partners to expand the use of Glean within their customers’ business application architecture
• Align technical plans between partners and Glean’s Sales and Customer Success teams to ensure priorities between Glean and the partners are fully aligned and executed against
• Assist with issue identification, troubleshooting, and remediation for your assigned partners through resolution
• Work with Product Management and Engineering to drive improvements to the product helping partners expand their adoption of Glean
• Be an active member of the Glean customer technical community

Benefits

• Competitive compensation
• Medical, Vision and Dental coverage
• Flexible work environment and time-off policy
• 401k
• Company events
• A home office improvement stipend when you first join
• Annual education stipend
• Wellness stipend
• Healthy lunches and dinners provided daily